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What You'll Do:
- Lead, mentor, and develop teams responsible for sales order management, service delivery coordination, and call center operations.
- Manage daily staffing, scheduling, call volume, and payroll while monitoring productivity goals and KPIs.
- Analyze performance data, adjust workflows, and implement process improvements to increase efficiency and customer satisfaction.
What You'll Bring:
- 6+ years of experience in Business Sales Support, Service Delivery, or sales operations, with 3+ years in leadership.
- Proven ability to manage KPIs, staffing, and service-level expectations in a call center or service delivery environment.
- Strong analytical skills and experience with workforce management tools like Calabrio and Five9.
Benefits & Perks:
- Comprehensive health, dental, and vision coverage with competitive compensation including bonus options.
- Paid Time Off, Paid Holidays, and a 401(k) plan with up to 5% employer contribution.
- 100% employer-paid life and disability insurance, plus wellness program with cash incentives and employee discounts on Lumos Fiber Internet.
Lumos
Lumos is building one of the nation's fastest-growing 100% Fiber Optic networks through a joint venture with T-Mobile, aiming to connect 12 to 15 million homes by 2030. The company operates with a fast-paced, collaborative culture where team members are curious, solutions-oriented, and empowered to take ownership of their work.