Customer Care Supervisor

Responsibilities:

• Handle complex or sensitive customer inquiries or complaints requiring supervisor intervention, with empathy and professionalism.
• Oversee day-to-day operations of the call center, including monitoring performance, handling escalations, and resolving issues.
• Train, mentor, and supervise a team of customer service professionals, providing guidance and support for their growth.

Required Qualifications:

• 4+ years of customer service experience with 2+ years of supervisory experience in a call center environment.
• Experience in retail pharmacy, PBM, or related healthcare experience required.
• High school diploma required; associates or bachelor's degree preferred; bilingual Spanish preferred.

Skills and Attributes:

• Strong analytical, problem-solving, and decision-making skills.
• Ability to work independently with minimal supervision and collaborate with team members.
• Flexibility to work various shifts, including evenings, weekends, and holidays as required.