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Global Unlimited PTO 16w maternity 16w paternity

  • Own relationships with panel vendors to assess performance and fulfill customer recruitment needs.
  • Review customer requirements, place orders, and monitor progress to ensure timely fulfillment.
  • Build scalable processes and partner with Product and Engineering to improve operational tools.

Operations Vendor Management Process Improvement Project Management Communication

20 jobs similar to Research Operations Program Manager

Jobs ranked by similarity.

$111,000–$159,000/yr
US 3w PTO

  • Build and improve operational infrastructure for Convergent's research programs.
  • Own applicant and selection operations across multiple residency and founder programs.
  • Manage cross-functional projects, define metrics, and create dashboards.

Convergent Research is a nonprofit science studio that removes bottlenecks to breakthrough scientific research by pioneering Focused Research Organizations. They are a growing, agile team that operates remotely and values risk-taking.

Global

  • Lead a large, multi-site intake operation spanning in-house and nearshore teams.
  • Manage vendor partnerships, including SLAs, KPIs, and performance reviews.
  • Own intake metrics, systems, and cross-functional collaboration with marketing and legal.

EvenUp uses AI to empower personal injury lawyers and victims to get the justice they deserve. The company is one of the fastest-growing vertical SaaS companies, backed by top VCs, and seeks talented, driven, and collaborative individuals to have a lasting impact.

Program Lead

Claru
Global 5w PTO

  • Turn open-ended research needs into scoped programs with standards, timelines, and economics, then own delivery.
  • Work directly with frontier labs and robotics teams to define deliverables and manage relationships from first call to completion.
  • Build supply side from scratch when needed: recruit, activate, and retain contributors across new industries and geographies.

Claru builds the data layer for physical AI, recording real-world skills that models can learn from. With a team of five, it runs a two-sided marketplace connecting frontier labs and robotics teams with contributors, achieving significant revenue growth in under six months.

$146,000–$183,000/yr
US 20w maternity 16w paternity

  • Conduct usability and quality-validation testing, owning the full study lifecycle from recruiting to analysis and recommendations.
  • Coach designers and PMs on study design, and build reusable enablement assets like templates and guides.
  • Maintain research infrastructure including the library and tool stack, and manage participant panel and logistics.

Tailscale makes safe connection effortless by delivering software that securely interconnects people and devices. Founded in 2019 and fully distributed, the company is backed by Accel, CRV, and other top investors, fostering an inclusive and flexible culture.

Canada

  • Define and execute the long-term strategy for Affirm's global customer operations vendor network, balancing customer experience, operational efficiency, and compliance.
  • Partner with cross-functional teams to deploy AI and automation across servicing workflows within the vendor network to improve cost-to-serve and agent experience.
  • Lead a team of Vendor Managers, establish governance frameworks, and drive performance excellence across the global vendor ecosystem.

Affirm is reinventing credit to make it more honest and friendly, giving consumers flexibility to buy now and pay later without hidden fees or compounding interest. We are a publicly traded company with a remote-first culture, focusing on innovation and inclusivity.

US Canada

  • Coordinate participant recruitment start-up activities for assigned clinical trials, managing project timelines and deliverables.
  • Manage sponsor-funded recruitment budgets, track expenditures, and coordinate with finance and vendors.
  • Serve as primary operational contact for sponsors, regulatory submissions, and vendor management to ensure compliant and timely recruitment.

We are dedicated to enhancing clinical trial delivery within our communities as a leading network of advanced clinical trial sites. We leverage cutting-edge technology and support services, and since founding in 2018, we have grown to 20+ sites across the US and Canada.

$68,000–$78,000/yr
United States

  • Coordinate participant recruitment start-up activities for assigned clinical trials, managing timelines and cross-functional communication.
  • Manage sponsor-funded recruitment budgets, including tracking, forecasting, and reporting to leadership.
  • Oversee external vendors and ensure participant-facing materials meet regulatory and sponsor requirements.

Our partner is a clinical research organization managing participant recruitment for clinical trials. This is a remote opportunity within a growing multi-site network that values cross-functional collaboration.

$70,000–$90,000/yr
US

  • Own and manage all aspects of strategic site relationships, driving implementation of new tools and workflows to optimize recruitment and enrollment.
  • Identify and execute partnership expansion opportunities, collaborating internally and externally to align with business goals.
  • Develop and scale the site partnership program internally, including process improvement and cross-functional coordination.

OneStudyTeam specializes in accelerating clinical trials through its cloud-based platform, StudyTeam, which connects research sites, sponsors, and stakeholders. The company is trusted by the largest global biopharmaceutical companies, used in over 6,000 research sites across 100+ countries, and fosters a mission-driven, collaborative culture.

India Unlimited PTO 12w maternity 12w paternity

  • Lead a team of Research Advisors, ensuring high utilization and delivering exceptional client service.
  • Manage and mentor team members on project delivery, retention, and growth.
  • Track team metrics like utilization and CSAT, and participate in hiring interviews.

Dscout builds a flexible UX research platform trusted by top brands in finance, healthcare, consumer goods, and tech to understand users deeply. They are a recognized leader with a diverse, inclusive team that prioritizes learning and sharing.

US

  • Manage incoming project requests and workflows through Monday.com, ensuring accurate tracking and prioritization.
  • Coordinate logistics for webinars and vendor relationships, driving process improvements.
  • Support employee onboarding and maintain marketing operations to ensure efficient team workflows.

Mercer Advisors is a financial services firm that helps families integrate financial planning, investment, tax, and estate management. They serve over 42,800 families across the U.S. and have a diverse workforce with over half of employees being women.

US

  • Define and execute long-term global vendor strategy for customer operations, focusing on experience, efficiency, and innovation.
  • Lead vendor performance management and cross-functional initiatives to drive operational excellence and cost optimization.
  • Deploy AI and automation across servicing workflows to transform vendor partner outcomes and customer resolution.

Affirm is reinventing credit to make it more honest and friendly, giving consumers flexibility to buy now and pay later without hidden fees. As a leading fintech company, they focus on remote-first culture and competitive benefits, supporting employee growth and customer-centric values.

UK

  • Help researchers find exactly the participants they need for studies beyond broad demographics.
  • Grow adoption of more ambitious study designs like longer research or multi-survey studies.
  • Own the supporting tools for advanced study types and run the day-to-day product lifecycle.

Prolific builds human data infrastructure for AI development, enabling collection of high-quality behavioral data. The company is a mission-driven, growing team with a focus on ethical AI and research.

US 18w maternity 18w paternity

  • Own the marketing budget process end-to-end, including annual planning, forecasting, and reconciliation.
  • Drive process improvements by managing the work management platform (Asana) and implementing automation and AI tools.
  • Oversee events, logistics, and vendor relationships for the marketing team to ensure smooth operations.

UpGuard develops a Cyber Risk Posture Management platform that uses AI to automate security assessments. The company, backed by a $75M Series C, is a certified Great Place to Work with a global remote team.

Brazil

  • Oversee day-to-day management of third-party vendors throughout clinical study lifecycle.
  • Develop and implement vendor oversight plans and monitor performance through KPIs and governance meetings.
  • Facilitate cross-functional collaboration to resolve issues and ensure compliance with GCP and regulatory requirements.

The company is a clinical research organization that manages clinical trials and third-party vendors. The team size is not specified, but the culture is collaborative and quality-focused.

Europe

  • Own the Agency Partner Program from recruitment to ongoing partner success.
  • Build commercial relationships with agencies to extend Typeform's reach and create new solutions.
  • Drive net new revenue through agency sourced and influenced opportunities.

Typeform is a form builder that helps over 150,000 businesses collect data with engaging forms, surveys, and quizzes. They drive 500 million responses annually and foster a culture of respect, transparency, and trust as one team.

US

  • Own Profound's patient engagement and recruitment strategy across sites, studies, and therapeutic areas.
  • Lead the team and build scalable approaches to patient identification, outreach, and retention.
  • Establish KPIs, reporting rhythms, and data-driven forecasts to optimize enrollment performance.

Profound Research partners with community physicians to offer clinical trials as a therapeutic option for patients, handling infrastructure and compliance so physicians focus on care. As a growing company, they values compassion, urgency, solution orientation, and excellence in a mission-driven, collaborative culture.

Global

  • Own and optimize the recruiting technology stack, including ATS administration, vendor management, and workflow improvements.
  • Build scalable processes and knowledge resources, including interviewer training, certifications, and recruiter onboarding.
  • Leverage recruiting data to identify trends, drive metric adoption, and support operational efficiency across global teams.

Tessera Labs is a scaling company that needs recruiting systems, processes, and programs to support its growth. Its culture emphasizes consistency, scalability, data-driven insight, and continuous improvement.

$70,700–$120,300/yr
US

  • Manage partner intake and onboarding, guiding partners through integration and go-live.
  • Serve as primary contact for Tier 2 and Tier 3 partners, driving adoption and revenue growth.
  • Improve processes and scale partner ecosystem through documentation, reporting, and standardization.

RealPage provides property management software through its Buildium platform, helping professionals streamline accounting, maintenance, and leasing. The team is remote with an office in Boston, serving US and Canadian clients.

Global 5w PTO

  • Build a portfolio of partner businesses across event venues, retail back-of-house, construction, agriculture, hotels, and warehousing.
  • Own the geo rate card, capacity forecasting, and contributor experience including onboarding, payments, and retention.
  • Partner with the platform team on tooling for self-serve supply and engage in real conversations to win new markets.

Claru builds a data layer for frontier labs and robotics companies by recording physical world skill. A two-sided marketplace with a team of five, it has grown from zero to seven figures of ARR in under six months.

US Unlimited PTO 16w maternity 16w paternity

  • Collaborate cross-functionally with sales, partner management, operations, product, and engineering teams to support merchant performance.
  • Manage cross-functional projects to improve internal tools for sales and partner management teams.
  • Use Salesforce and AI tools to streamline operations, ensure compliance, and resolve time-sensitive issues.

DoorDash is a technology and logistics company that started by enabling door-to-door delivery and now aims to be a platform for any goods. The company is growing rapidly, values diversity, and supports employee well-being with comprehensive benefits.