Moderate sessions for data collection and UX research studies.
Perform annotation and QA on collected data.
Handle scheduling and coordination for study sessions.
Nuance Labs builds photorealistic, real-time AI avatars with emotional intelligence, developing foundation models for full-duplex audiovisual systems. The team is small, composed of PhDs from top universities and industry experience from Apple, Meta, and Amazon AGI, focusing on unsolved problems in conversational AI.
Evaluate AI-generated customer support materials against quality rubrics.
Review documents, spreadsheets, and presentations for accuracy and consistency.
Provide structured feedback to improve AI system performance.
The company is a partner firm specializing in AI system development and evaluation. It operates remotely with a focus on professional expertise and flexible contract work.
Lead and support frontline Customer Solutions teams in a hybrid environment, focusing on exceptional customer experiences.
Coach and develop team members to grow skills and confidence as Scout scales.
Partner cross-functionally to improve processes and scale the support organization.
Scout Motors is reviving an iconic American vehicle brand, developing electric and range-extended pickup trucks and rugged SUVs. The company fosters an entrepreneurial, inclusive culture and empowers teams to innovate and build from the ground up.
Manage daily support operations across inbound channels to ensure service levels and satisfaction targets are achieved.
Coach and mentor team leads, conduct quality reviews, and drive continuous improvement initiatives.
Monitor workforce management metrics, handle escalations, and maintain operational efficiency.
The company specializes in customer support and client satisfaction management, seeking to enhance service quality. It fosters a collaborative and growth-oriented culture with remote work opportunities and a focus on team development.
Lead end-to-end research initiatives to inform product strategy and improve workflows across the mental health platform.
Partner with Product, Design, Engineering, and Data teams to ground decisions in meaningful user insights and behavioral data.
Identify high-impact research opportunities and translate user signals into actionable guidance for product direction.
Rula is a mental health company dedicated to providing evidence-based, compassionate care and reducing stigma around mental health. As a remote-first company, they hire in most U.S. states and focus on creating a culture of inclusion and belonging for their employees.
Conduct qualitative and quantitative research to understand user needs.
Plan and execute user experience research in partnership with stakeholders.
Analyze user behavior and synthesize findings into actionable recommendations.
Nortal has been shaping digital transformation for over 25 years, delivering complex solutions for global enterprises and public sector organizations. The company is at the forefront of AI-driven transformation, with a culture that values autonomy, open communication, and diversity.
Lead a pod of researchers to deliver exceptional client outcomes while owning high-impact, complex research engagements.
Drive research success through pod leadership, people management, and strategic problem-solving for customers.
Partner with sales on new business and contribute to product innovation by surfacing gaps and driving feedback loops.
Knit is an AI-native consumer research platform that helps brands automate and accelerate primary research, serving over 50 enterprise brands like Amazon and T-Mobile. As a startup, Knit focuses on scaling and democratizing world-class research with a championship team culture.
Lead and manage a team of Customer Onboarding Managers, ensuring a high level of customer service, TTV, and satisfaction.
Work with customers in the mid-market and enterprise segments, coordinating with management and leadership at all levels.
Develop and implement onboarding processes and strategies that are efficient, scalable, and tailored to different customer segments.
Tekmetric is the all-in-one, cloud-based software helping auto repair shops run smarter, grow faster, and serve customers better. Officially founded in Houston in 2017, Tekmetric has grown from a single shop’s vision to the industry’s leading solution.
Lead and coach Customer Success, Implementation, and CS Operations teams to achieve exceptional customer outcomes.
Drive customer adoption, retention, and value realization through scalable processes and data-driven strategies.
Collaborate cross-functionally with Sales, Product, Engineering, and Operations to shape customer-focused initiatives.
They are a growing SaaS company focused on delivering exceptional customer outcomes through strategic leadership and operational excellence. They foster an inclusive, collaborative culture with a high-growth environment and trust-based flexibility.
Lead, mentor, and coach a team of over 50 direct and indirect reports to foster a high-performance culture.
Oversee daily Patient Service Center operations to ensure efficient, compliant, and high-quality service delivery.
Analyze KPIs, customer feedback, and operational data to drive continuous improvement and enhance patient and provider experiences.
The company provides patient support program services in the healthcare industry. The culture emphasizes operational excellence, compliance, and patient-centered care, with a large team environment.
Conduct user research including interviews, usability testing, and surveys to gather insights on user behaviors and needs.
Develop user personas and journey maps to inform product development and ensure user-centric design.
Collaborate with cross-functional teams to integrate research findings into the product development process.
Apollo.io is a go-to-market platform for sales and marketing teams, providing verified contact data and outreach automation tools. Founded in 2015, the company has raised approximately $250 million and is valued at $1.6 billion, with a culture of continuous improvement and customer-centricity.
Conduct market and user research to identify growth opportunities and design experiments.
Analyze product metrics and experiment results to drive data-informed decisions.
Collaborate with cross-functional teams to turn insights into product and marketing initiatives.
The company develops a self-discovery mobile app called Testora focused on personality, intelligence, and personal development. It operates with a remote-first culture in a fast-paced, international environment.
Drive go-to-market strategies for AI-powered research companion capabilities.
Collaborate with technical teams to translate customer needs into product improvements.
Support beta testing programs and define product metrics for post-launch evaluation.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies through automated screening and shortlisting. They operate remotely with a small team focused on streamlining recruitment processes using technology.
Drive revenue acquisition and expansion through value-based consultations and product demonstrations for enterprise-level clients.
Serve as a trusted business partner, leveraging deep expertise in global workforce trends to create thought leadership and strategic initiatives.
Mentor junior team members, coach peers on communication and stakeholder management, and raise the bar for the Customer Success organization.
Remote solves the challenge of global employment compliance, enabling businesses of all sizes to recruit, pay, and manage international teams. With a fully remote team across six continents and a culture centered on innovation and async work, Remote fosters an inclusive environment where employees bring their talents and experiences to build a best-in-class HR platform.
You will scope, plan, and conduct mixed-method research studies to deliver actionable recommendations for employee experience and AI integration.
You will evaluate AI assistants and self-service tools through user studies to identify adoption barriers and trust issues.
You will synthesize complex findings into executive-ready presentations and work closely with cross-functional teams.
Inallmedia.com is a global technology and design firm focused on building impactful digital solutions through remote, distributed teams across LATAM. They partner with international clients across industries, providing long-term technical expertise, product innovation, and team augmentation.
Lead and develop a fully remote customer support team handling chat, phone, and email for families.
Take ownership of quality assurance, including ticket audits, coaching sessions, and root cause analysis.
Act as escalation point for difficult family situations and drive continuous improvement through data and reporting.
OpenEd is an education technology company that opens the world to every learner. With over 100,000 students served, they maintain a strong culture with an eNPS of 76, placing them in the top 0.1% of technology companies.
You will lead user research studies across the full lifecycle, from discovery to validation, using qualitative and quantitative methods.
You will conduct usability and accessibility evaluations to ensure digital services are inclusive and effective for diverse users.
You will translate complex research findings into actionable recommendations for product, design, and policy teams.
The company partners with government agencies to deliver user-centered digital services. It is a mission-driven organization with a collaborative culture focused on public-sector impact.
Lead and develop a team of Business Travel Consultants to deliver exceptional service to corporate customers.
Oversee daily operational performance, including SLAs, service quality, and process improvements.
Build strong relationships with customer Travel Managers and resolve escalations to ensure high-quality outcomes.
The partner company is a travel management firm serving corporate clients. It fosters a high-performance, customer-centric culture with a growing team.
Help researchers find exactly the participants they need for studies beyond broad demographics.
Grow adoption of more ambitious study designs like longer research or multi-survey studies.
Own the supporting tools for advanced study types and run the day-to-day product lifecycle.
Prolific builds human data infrastructure for AI development, enabling collection of high-quality behavioral data. The company is a mission-driven, growing team with a focus on ethical AI and research.