Senior User Researcher, Human Centered Design and Human Factors

About the Role:

• You will shape how people interact with critical digital government services and public-sector systems.
• You will lead research initiatives across the full lifecycle, from discovery through validation and implementation.
• You will serve as a technical leader for research teams while mentoring colleagues and maintaining high methodological standards.

Key Responsibilities:

• Lead the planning, design, execution, analysis, and reporting of user research studies throughout the complete research lifecycle.
• Select, recommend, and defend appropriate qualitative and quantitative research methodologies based on program objectives.
• Conduct research using approaches such as interviews, contextual inquiry, diary studies, usability testing, and surveys.

What You'll Do:

• Ensure research activities follow evidence-based practices and meet rigorous scientific, ethical, and methodological standards.
• Translate complex research findings into clear, practical recommendations for product, design, engineering, and policy teams.
• Collaborate closely with designers, product managers, and engineers to incorporate validated user needs into service and product decisions.

Why Join Us:

• You will work on high-impact, mission-driven initiatives with significant visibility and potential for leadership growth.
• You will be part of a fully remote team with top-tier benefits including health, dental, and vision coverage.
• You will have access to dedicated training budgets and opportunities to grow into broader research and leadership responsibilities.