User Researcher

Why join Nortal:

• Say Goodbye to Micromanagement: We champion autonomy, open communication, and respect for diversity.
• Outcomes Over Hours: We believe in a work model focused on impact, providing flexibility for work-life balance.
• Vibrant Community: Join our close-knit LATAM remote team and connect through tech talks, virtual coffee breaks, and team-building activities.
• Support from Day One: Our People Care team supports you throughout your journey, from wellness check-ins to professional growth.

Our benefits:

• Competitive USD salary.
• 100% remote work: Work from anywhere, with access to coworking spaces across LATAM.
• Paid holidays: Time off according to your country’s regulations, with full salary.
• Sick leave: Focus on your health without stress.
• Annual credit: Spend on perks you love.
• Team-building activities: Bond with your Nortal family.
• Birthday off: Enjoy an extra day off during your birthday week.

About the project:

• As a User Researcher, you will be responsible for understanding user behaviors, needs, and motivations to guide the design and development of intuitive digital products.
• You will act as the bridge between user feedback and product strategy, gathering actionable insights through qualitative and quantitative research methods.
• You will plan, lead, and execute user experience research in partnership with stakeholders across research, design, and product management.
• You will run moderated and unmoderated sessions: user interviews, usability testing, surveys, concept validation, and diary studies.
• You will analyze the behavior of web users through analytics and product data, and connect patterns to user insights.
• You will synthesize findings into clear insights, user journeys, and prioritized recommendations.
• You will communicate research findings through engaging presentations, visual artifacts, and storytelling.

What makes you a great fit:

• Bachelor's Degree in Computer Science, Engineering, or a related field.
• 5+ years of experience successfully applying user research methods.
• Experience planning, developing, and conducting user research and testing.
• Experience analyzing web users, including behavioral and analytics data.
• A strong portfolio showcasing clean, thoughtful, and inspiring research work.
• Proficiency with user research and analysis tools (e.g., Dovetail, Maze, UserTesting, Hotjar, Google Analytics, Figma, Optimal Workshop).
• A motivated self-starter who takes initiative and navigates ambiguity.
• Exceptional attention to detail and strong analytical judgment.
• Advanced English level required for working with US clients.