You will lead user research and customer insights efforts to help MagicSchool deeply understand the needs of educators and administrators. In this role, you will bring rigorous qualitative and quantitative research practices to inform product design, strategy, and customer experience at scale. This role involves designing and executing user research, strengthening the Voice of Customer program, and translating insights into narratives to influence decisions.
Seeking a thoughtful and mission-driven user experience researcher who’s passionate about improving how the public accesses critical government services. You’ll design and lead studies that bring user’ voices and experiences to the forefront, ensuring products and policies are informed by real user needs. You’ll collaborate closely with designers, product managers, engineers, and government stakeholders to translate research insights into solutions that make a measurable difference in people’s lives.