Shape the research culture at a mission-driven company while creating products that make a real difference in the lives of families. Investigate user needs and behaviors at both strategic and tactical levels. Combining qualitative insights, desk research, market research, and quantitative data you will uncover patterns, motivations, and opportunities that guide product strategy and usability improvements.
Collaborate with cross-functional teams to create research strategies for exploratory, generative and evaluative studies to inform the right priorities for product and design. Conduct various qualitative and quantitative research methods to provide granular insights to stakeholders and leadership. Influence optimal product and design decisions by identifying customer pain points and thorough competition analysis.
As the Director of UX Research and Insight at Headway, you'll lead the mission to deeply understand the needs of mental health providers and their patients, transforming these insights into strategic decisions across the business. This pivotal leadership role involves tackling complex questions spanning product development, marketing strategy, sales enablement, and customer experience. You will be partnering with executives and cross-functional leaders to influence company-wide strategy and roadmaps.