Drive real impact on user experience, conversion, and growth. Work closely with Product and Growth teams to deeply understand user behavior, analyze competitors, identify friction points, and propose actionable UX improvements that drive business results. Directly influence how the product is optimized to maximize conversion, retention, and long-term growth.
Conduct and support research projects from end-to-end within a product area, with supervision and guidance. Distill research data into insights and actionable recommendations that impact features and product teams. Present research findings and represent user insights effectively to working teams and stakeholders, including UX designers, product managers, and engineers.
We’re looking for a proactive, experienced UX Research Lead to join our team for a high-impact project in the health tech space. You’ll lead qualitative research efforts from end to end—managing the client relationship, fieldwork, timelines, and budget, while ensuring the work drives strategic decisions and delivers meaningful, actionable insights. You’ll be supported by another researcher.
Shape the research culture at a mission-driven company while creating products that make a real difference in the lives of families. Investigate user needs and behaviors at both strategic and tactical levels. Combining qualitative insights, desk research, market research, and quantitative data you will uncover patterns, motivations, and opportunities that guide product strategy and usability improvements.
As the Director of UX Research and Insight at Headway, you'll lead the mission to deeply understand the needs of mental health providers and their patients, transforming these insights into strategic decisions across the business. This pivotal leadership role involves tackling complex questions spanning product development, marketing strategy, sales enablement, and customer experience. You will be partnering with executives and cross-functional leaders to influence company-wide strategy and roadmaps.