Shape the strategy and operational performance of a large Patient Service Center organization.
Oversee complex services spanning patient access, contact center operations, data management, reimbursement, education, and copay assistance.
Lead innovation, strengthen operational excellence, and develop high-performing teams in a fully remote U.S. role.
Jobgether is a recruitment platform using AI-powered matching to streamline job applications. The company focuses on efficient, objective candidate screening and partners with hiring companies to manage the hiring process.
Lead operational performance across maternal health access programs, monitoring results and driving continuous improvement.
Build and maintain consultative relationships with hospital and clinic partners through regular business reviews and onsite visits.
Serve as the primary relationship owner for senior hospital executives and support contract negotiations and program implementation.
The company provides maternal health access services and manages hospital and clinic partnerships. It operates with a collaborative, mission-driven culture and offers significant exposure to senior healthcare leaders.
Lead daily operations and align execution with broader business goals.
Manage agent attendance, quality, and performance with coaching and follow-up.
Oversee onboarding, compliance, and monthly invoicing while driving workforce growth.
This role is with a partner company that operates a remote, distributed workforce providing outsourced services. The company is scaling to 100 active agents and values hands-on leadership, accountability, and quality.
Manage daily support operations across inbound channels to ensure service levels and satisfaction targets are achieved.
Coach and mentor team leads, conduct quality reviews, and drive continuous improvement initiatives.
Monitor workforce management metrics, handle escalations, and maintain operational efficiency.
The company specializes in customer support and client satisfaction management, seeking to enhance service quality. It fosters a collaborative and growth-oriented culture with remote work opportunities and a focus on team development.
Lead a high-volume customer operations team, ensuring service levels, quality standards, and satisfaction goals are met.
Hire, mentor, and develop supervisors and frontline staff, overseeing BPO partnerships for team performance.
Drive process improvements using operational data, partnering with cross-functional teams to enhance customer experience.
Fresno Summit Advisors partners with a rapidly growing healthcare technology company that simplifies financial and administrative experiences for healthcare organizations and consumers. The company is scaling nationally, fostering a culture of accountability, collaboration, and continuous improvement.
Lead clinical quality and compliance by auditing provider activity, providing feedback, and partnering with Legal, Compliance, and Patient Safety teams.
Manage and develop the Psychiatry Operations team, setting priorities, workflows, and performance expectations while fostering a culture of accountability.
Drive operational excellence through data-driven decisions, strategic initiatives, and collaboration with Product and Engineering on platform enhancements.
BetterHelp is on a mission to remove traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world's largest online therapy service with a network of over 30,000 licensed therapists, and we deeply invest in our team's well-being and professional development.
Lead and coach Customer Success, Implementation, and CS Operations teams to achieve exceptional customer outcomes.
Drive customer adoption, retention, and value realization through scalable processes and data-driven strategies.
Collaborate cross-functionally with Sales, Product, Engineering, and Operations to shape customer-focused initiatives.
They are a growing SaaS company focused on delivering exceptional customer outcomes through strategic leadership and operational excellence. They foster an inclusive, collaborative culture with a high-growth environment and trust-based flexibility.
Act as a trusted advocate for clients, ensuring their priorities are reflected across the organization.
This company is a mission-driven, data-focused organization that helps higher education institutions achieve stronger outcomes. It fosters a collaborative culture that values curiosity, authenticity, diverse perspectives, continuous learning, and meaningful impact.
Lead day-to-day and long-term clinical operations across markets and care modalities to achieve access, quality, and financial goals.
Build and standardize the clinical operating system, including scheduling, staffing, and workflows for scalable multi-site operations.
Drive cross-functional execution and establish accountability through KPIs, dashboards, and performance reviews.
Tia is building a new model of healthcare for women that integrates primary care, gynecology, mental health, dermatology, and wellness. As a Series D venture-backed company trusted by over 120,000 women, Tia fosters a culture of excellence through continuous improvement, learning, and collaboration.
Lead a team of care advocates and contractor partners to scale a high-impact remote care advocacy organization.
Design operating systems, performance culture, and accountability frameworks to drive exceptional patient outcomes.
Partner with leadership to translate strategy into scalable operations and develop high-performing teams.
Color is a virtual cancer clinic providing physician-led multidisciplinary care across all 50 states, focusing on screening, diagnosis, treatment, and survivorship. They are a technology-driven company working with employers, unions, and governments to improve cancer outcomes.
Lead Billing Support through change management and operational rigor.
Analyze data to drive performance and cross-functional alignment.
Build scalable workflows in a fast-paced startup environment.
Rula is a mental health company dedicated to providing quality, evidence-based care and eliminating stigma. They are a remote-first startup with a focus on diversity and inclusion.
Oversee daily operations of the Patient Connection team, including referral tracking, outreach, and quality assessment.
Design and optimize workflows for referral intake, outreach, enrollment, and follow-up to drive efficiency and scale.
Set and achieve team performance targets, develop individuals, and collaborate cross-functionally to improve patient experience.
Concert Health is a national behavioral health medical group integrating the Collaborative Care model into healthcare practices to improve patient lives. They are a diverse and inclusive Equal Opportunity Employer focused on providing high-quality behavioral health support.
Serve as a subject matter expert for specialty value-based programs, establishing evidence-based approaches and priorities.
Lead strategic program delivery, coordinating implementation plans, timelines, and stakeholder commitments.
Evaluate program performance, translate findings into actionable recommendations, and advise executives.
The partner company is a healthcare organization focused on advancing strategic value-based programs within a complex healthcare environment. It operates with a remote-first culture and emphasizes collaboration, innovation, and executive-level impact.
Lead complex technology programs for healthcare and public-sector clients.
Manage client relationships, financial performance, and strategic growth.
Oversee multidisciplinary teams through contract, scope, schedule, and budget requirements.
They are a technology services company focused on healthcare and public-sector modernization. They foster a remote-first, collaborative culture with a mission-driven approach.
Lead a team of Operational Controls Analysts to execute monitoring strategies across patient support programs.
Ensure consistent application of control frameworks and manage monitoring volume based on operational risk.
Develop analysts through coaching, performance management, and cross-training while enforcing governance boundaries.
Novartis is a healthcare and life sciences company focused on improving the lives of people living with disease through innovative science. The company is a large global organization committed to a community-driven approach, with a culture of learning and collaboration.
Directly supervise, coach, and develop the non-clinician care team, setting performance expectations and productivity targets.
Own clinician scheduling and coverage planning across a 24x7x365 operation, managing PTO, shift swaps, and real-time staffing decisions.
Drive patient queue management and throughput to meet SLAs, identifying bottlenecks and implementing AI-driven improvements.
Curai Health is an AI-powered virtual multispecialty primary care clinic that uses machine learning to deliver affordable and accessible healthcare. It is a remote-first company with a mission-driven team committed to improving health outcomes at scale.
Lead a team of Nurse Educators and Non-Clinical Support to provide world-class patient outreach experiences.
Manage client relationships and ensure compliance with operational practices and quality standards.
Coach and mentor team members to improve confidence, product knowledge, and communication skills.
Momentum Life Sciences partners with life science companies to design and deliver patient support programs that drive better health outcomes. With over 30 years of experience in the healthcare industry, they foster a collaborative and empowering culture.
Oversees internal Patient Services team including Case Managers and Reimbursement Specialists to ensure compliant patient experience.
Drives team business objectives, policy development, and cross-collaborative relationships with commercial teams.
Ensures program operations align with laws, regulations, and HIPAA guidelines while supporting patient access and support services.
Kyowa Kirin is a fast-growing global specialty pharmaceutical company that applies state-of-the-art biotechnologies to discover and deliver novel medicines in bone and mineral, intractable hematologic, hematology oncology, and rare diseases. The company is headquartered in Princeton, NJ with offices in California, Massachusetts, and Ontario, and is committed to making people smile by delivering breakthroughs.
Lead and develop a team of technical operations professionals to deliver high-quality implementation and support experiences.
Oversee complex technical projects, optimize processes, and drive scalable solutions across the organization.
Collaborate with engineering, product, and customer service teams to improve efficiency and ensure customer satisfaction.
The company provides technical implementation and support services for customers. It is a growing technology organization with a focus on collaboration and innovation.
Lead and develop support teams focused on personalized customer experiences.
Establish operational goals and monitor performance metrics to drive improvement.
Collaborate cross-functionally to enhance service delivery and customer satisfaction.
This partner company operates in the technology sector, focusing on customer support and success. It is a remote-first organization that emphasizes collaboration and customer advocacy.