Manage daily support operations across inbound channels to ensure service levels and satisfaction targets are achieved.
Coach and mentor team leads, conduct quality reviews, and drive continuous improvement initiatives.
Monitor workforce management metrics, handle escalations, and maintain operational efficiency.
The company specializes in customer support and client satisfaction management, seeking to enhance service quality. It fosters a collaborative and growth-oriented culture with remote work opportunities and a focus on team development.
Lead, coach, and develop a team of Customer Support Representatives, fostering a collaborative culture.
Own SLA adherence, queue prioritization, escalation handling, and knowledge base management.
Partner with Engineering, Product, Account Management, and Marketing to drive customer advocacy.
Kalibri Labs helps redefine and rebuild the hotel industry using cloud-native data pipelines and advanced AI/ML models. The company is growing and seeks passionate, entrepreneurial individuals who dream big and challenge the status quo.
Lead a team of customer success professionals to ensure high-quality service delivery and client satisfaction.
Build and maintain strong relationships with customers, stakeholders, and internal teams to promote trust and long-term partnerships.
Develop and implement customer success strategies that improve satisfaction, retention, and service outcomes.
The company provides services focused on customer success and operational excellence. It is a remote-first organization that values collaboration and professional development.
Lead and coach Customer Success, Implementation, and CS Operations teams to achieve exceptional customer outcomes.
Drive customer adoption, retention, and value realization through scalable processes and data-driven strategies.
Collaborate cross-functionally with Sales, Product, Engineering, and Operations to shape customer-focused initiatives.
They are a growing SaaS company focused on delivering exceptional customer outcomes through strategic leadership and operational excellence. They foster an inclusive, collaborative culture with a high-growth environment and trust-based flexibility.
Lead Billing Support through change management and operational rigor.
Analyze data to drive performance and cross-functional alignment.
Build scalable workflows in a fast-paced startup environment.
Rula is a mental health company dedicated to providing quality, evidence-based care and eliminating stigma. They are a remote-first startup with a focus on diversity and inclusion.
Support onboarding, adoption, and ongoing success for a portfolio of customer accounts.
Proactively engage with customers to improve retention, satisfaction, and product usage.
Collaborate with internal teams to resolve customer needs and influence product improvements.
The company offers innovative technology solutions to help customers maximize value. It is a remote-first organization with a culture focused on employee well-being and growth.
Define and execute the customer care and support strategy, operating model, and organizational structure across multiple products.
Lead a large support organization, balancing service quality, efficiency, scalability, and customer satisfaction.
Drive AI-driven transformation and cross-functional partnership to improve customer experiences.
The partner company is a rapidly growing consumer technology firm focused on delivering exceptional customer experiences. It values innovation, collaboration, and operational excellence, with a culture that emphasizes customer advocacy and AI-driven transformation.
Own the full customer lifecycle for mid-market and enterprise accounts, from onboarding to long-term retention.
Build strong relationships with stakeholders, acting as a trusted advisor and driving value.
Collaborate with internal teams and leverage AI tools to improve efficiency and customer outcomes.
The company helps organizations build and manage international teams with confidence. It is a global, remote-first environment with a focus on innovation and collaboration.
Lead and mentor a team of Customer Care Advisors, providing expert guidance on complex inquiries.
Resolve escalated customer and agent issues while driving performance through coaching and process improvements.
Analyze team performance, conduct quality reviews, and lead department projects to enhance efficiency.
Bestow is a vertical technology platform modernizing life insurance distribution for carriers through AI and automation. Backed by investors like Goldman Sachs and NEA, the company serves major insurers with a team that emphasizes precision, purpose, and heart.
Ensure consistent and excellent customer experience across support teams.
Manage resources efficiently and produce service metrics to drive improvements.
Promote use of AI and collaborate with global teams on service initiatives.
Unit4 is a cloud company redefining Enterprise Resource Planning (ERP) for mid-market people-centric organizations. With over 40 years of heritage, it is an agile, fast-growing company with a people-first culture.
Lead day-to-day operations for a team of Patient Experience Specialists, ensuring effective performance and adherence to KPIs.
Provide coaching, mentorship, and feedback to team members while managing escalations and difficult patient interactions.
Collaborate with stakeholders to drive process improvements, prepare performance reports, and foster a positive team culture.
Montu is Australia's largest healthtech business focused on alternative healthcare, supporting patients, doctors, and pharmacies through its Alternaleaf clinic and other platforms. Recognized as Australia's fastest-growing tech company for two consecutive years and named #1 on LinkedIn's Top Startups Australia 2024, it has a high-performance, results-driven culture with a large team.
Manage strategic partner relationships and deliver proactive support to create a premium partner experience.
Act as primary point of contact for payroll and business partners, handling requests and escalations.
Identify opportunities to improve partner engagement, retention, and operational processes.
This company provides technology-enabled services focused on improving financial security for employees nationwide. They operate in a fast-paced, mission-driven environment with a focus on partner operations and continuous improvement.
Lead and develop a team of Patient Success Advocates, providing coaching and performance management.
Monitor team metrics like volume, response times, and patient satisfaction to drive improvements.
Serve as escalation point for complex patient interactions and collaborate cross-functionally.
Cadence is a clinical AI company that automates the treatment of chronic disease. It partners with 20+ leading health systems, serves over 100,000 patients, and has been recognized by TIME and LinkedIn as a top startup.
Work from home with a flexible schedule to balance personal and professional life.
Provide exceptional customer service and lead teams to achieve outstanding results.
Access mentorship opportunities for professional growth and development.
Global Elite Empire Consultants is a third-party recruiting firm that connects professionals with insurance industry opportunities. They foster a supportive, flexible culture with a focus on work-life balance and mentorship.
Lead daily operations of the customer support team during U.S. business hours, ensuring service excellence and performance metrics.
Coach and mentor support agents to improve independence, problem-solving, and customer communication skills.
Analyze operational data and provide insights to leadership for process improvements and scalability.
This partner company operates in the digital healthcare sector, delivering innovative solutions. It has a global, distributed team with a culture of ownership, collaboration, and continuous learning.
Embrace the freedom of remote work with a flexible schedule tailored to your lifestyle.
Deliver exceptional customer service experiences while leading and inspiring teams.
Access mentorship opportunities from experienced leaders to support your professional growth.
Global Elite Empire Consultants is a third-party recruiting firm that connects talented individuals with client service leadership opportunities. They foster a supportive and nurturing community that values work-life harmony and professional growth.
Manage the full partner lifecycle from onboarding to long-term growth, building trusted relationships and driving engagement.
Analyze partner performance data, optimize referral workflows, and leverage AI tools to improve processes and productivity.
Collaborate cross-functionally with marketing, technology, and business teams to create seamless referral experiences and maximize partner impact.
They expand access to specialized healthcare services through strategic partnerships. They foster a collaborative, mission-driven culture where innovation and ideas are encouraged, though company size is not specified.
Lead and mentor a team of Customer Success Managers to drive adoption, retention, and renewals.
Manage strategic enterprise accounts as an executive sponsor and trusted advisor.
Develop scalable processes and collaborate cross-functionally to improve customer outcomes.
Our partner is a fast-growing SaaS company focused on customer success and retention. They foster a collaborative, remote-first culture with opportunities for professional growth and innovation.
Monitor agent performance in quality, productivity, and attendance with a focus on QA scores above 9%.
Provide frequent coaching based on QA feedback, metrics, and ticket observations.
Handle escalations, maintain coaching logs, and ensure schedule adherence.
Clipboard operates an app-based marketplace connecting healthcare professionals with workplaces needing staff. Founded in 2016, the remote-first team of over 1,000 has been profitable since 2022 and is a top Y-Combinator company.
Lead and scale the L1 support team, ensuring fast, empathetic, and high-quality customer experiences.
Drive operational excellence by owning support metrics, SLA adherence, and transforming support into a strategic function.
Partner with product and engineering teams to eliminate recurring issues and turn support into a growth driver.
Pencil is driving innovation in advertising technology with a SaaS product that harnesses Generative AI to redefine content creation. The company is mission-driven, aiming to make AI the default in advertising while helping small businesses and creative individuals, and fosters a customer-first culture.