New Patient Connection Manager
Benefits
Unlimited PTO
Responsibilities:
- Daily Operations Management: Oversee daily operations, provide data/reports, track referrals, triage urgent cases, and assess team interactions against quality standards.
- Workflow Design & Optimization: Build end-to-end workflows for referral intake and follow-up, identify bottlenecks, apply call center best practices, and implement process improvements.
- Team Performance & Development: Set and achieve team goals (enrollment, conversion, SLAs), develop individuals, establish department policies, and deliver trainings.
Benefits:
- 100% remote with employer-supplied equipment and $50/month remote stipend.
- Work/life balance with 10 paid holidays, sick time, flexible PTO, and medical/dental/vision from day one.
- Employer-paid short-term disability, long-term disability, life insurance, 12 weeks parental leave, and 401K.
Concert Health
Concert Health is a national behavioral health medical group integrating the Collaborative Care model into healthcare practices to improve patient lives. They are a diverse and inclusive Equal Opportunity Employer focused on providing high-quality behavioral health support.