Lead a high-performing team responsible for scheduling, patient communications, and call center operations.
Develop scalable workflows and monitor operational KPIs to ensure operational excellence.
Partner cross-functionally with clinical, product, and operations teams to improve patient experience and drive continuous improvement.
Heartbeat Health is revolutionizing cardiovascular care delivery with a remote-first, high-autonomy team. They are a small, lean, and mission-driven company focused on improving patient experience through operational excellence.
Supervise and coach a team of Outreach Specialists to meet engagement targets.
Conduct call audits and manage performance metrics like schedule rate and show rate.
Partner with market teams and drive adoption of new AI tools.
Accompany Health is a primary, behavioral, and social care provider for patients with complex needs, offering at-home and virtual care. They are a fast-paced startup with an empathetic care team, guided by proven care models.
Lead and develop a team of Patient Success Advocates, providing coaching and performance management.
Monitor team metrics like volume, response times, and patient satisfaction to drive improvements.
Serve as escalation point for complex patient interactions and collaborate cross-functionally.
Cadence is a clinical AI company that automates the treatment of chronic disease. It partners with 20+ leading health systems, serves over 100,000 patients, and has been recognized by TIME and LinkedIn as a top startup.
Lead and develop a team focused on provider-facing initiatives across Provider Experience and Incentives.
Champion the provider perspective and build a provider advocacy function to surface and act on feedback.
Develop reporting and insights using data from multiple systems to drive continuous improvement.
BetterHelp is on a mission to remove traditional barriers to therapy and make mental health care more accessible globally. Founded in 2013, the company is the world's largest online therapy service with a network of over 30,000 licensed therapists and a diverse team of clinicians, engineers, and business leaders.
Lead and develop the Care Coordination team, ensuring SLA targets are met across all patient communication channels.
Oversee the high-volume inbound patient chat queue, establishing coverage models, escalation protocols, and quality standards.
Create and maintain conversation guides and coaching materials that equip Care Coordinators to educate patients on programs, insurance coverage, and care pathways.
Oshi Health is a virtual digestive health practice on a mission to transform GI care by combining compassionate, multidisciplinary care with innovative technology. They are a remote-first, mission-driven team focused on improving patient lives and transforming GI care.
Lead and manage the clinical team including physicians, APPs, physical therapists, and coaches.
Oversee hiring, staffing, capacity planning, and clinician development.
Own clinical quality, patient experience, and care-delivery operations.
Protera Health is a fast-growing digital health company reimagining musculoskeletal care. Their multidisciplinary virtual care team includes medical providers, physical therapists, health coaches, and other healthcare professionals, and they aim to treat patients as they would their own loved ones.
Own end-to-end operating model and outcomes for provider engagement and growth programs, ensuring timelines, milestones, and intended results are met.
Track program performance through data, translate into concise reports for senior leadership, and provide recommendations for prioritization.
Collaborate with cross-functional teams and engage directly with providers and practice staff to maintain momentum and drive program success.
Counterpart Health transforms healthcare with an AI-enabled primary care tool, Counterpart Assistant, that supports earlier diagnosis and management of chronic conditions. As a subsidiary of Clover Health, they have a remote-first culture with a focus on diversity and inclusion, and thousands of practitioners using their tool.
Lead and develop a team of Enrollment Specialists to hit daily and weekly performance targets through coaching, huddles, and 1:1s.
Keep operations on track by handling HR tasks like timecards and PTO, and coaching the team to follow processes seamlessly.
Drive continuous improvement by partnering with other leads to fix enrollment queue issues and surfacing opportunities to improve workflows and conversion.
Thyme Care is a market-leading value-based oncology care enabler that partners with health plans, providers, and employers to improve outcomes and lower costs for people with cancer. As a tech-native organization, it combines human support with AI and has a bold vision to become a household name in cancer care.
Lead, coach, and develop a team of Engagement Specialists through regular feedback and performance management.
Conduct compassionate outreach to patients, explain services, and guide them through onboarding with accurate EHR documentation.
Oversee daily operations, optimize PRM workflows, and collaborate with clinical teams for seamless care transitions.
The employer is a mission-driven healthcare organization dedicated to improving access to behavioral health support for individuals navigating complex medical journeys. It is a fast-growing, startup-like company with a collaborative culture focused on continuous learning and innovation.
Lead managers and supervisors responsible for member enrollment and billing operations.
Drive achievement of client SLAs, quality metrics, productivity, and financial targets.
Partner with clients and internal stakeholders to identify operational improvements and foster a culture of accountability.
Sutherland leverages artificial intelligence, automation, and cloud engineering to drive digital transformation for iconic brands. With over 200 patents and a focus on human-machine collaboration, the company delivers measurable results through a seamless 'as a service' model.
Manage day-to-day client and stakeholder activity for advocacy and patient engagement programs.
Support development and execution of integrated advocacy strategies, budgets, and materials.
Mentor junior team members and ensure delivery on time, on budget, and to quality standards.
Real Chemistry is a global healthcare communications and marketing agency that uses deep scientific expertise, human-centred creativity, and AI-driven insights to transform healthcare. The company offers a full suite of services to top pharmaceutical and biotech clients and fosters a culture of collaboration, innovation, and excellence.
Oversee daily operations for medication refill administration and inbound pharmacy patient inquiries.
Manage productivity and quality of 50+ team members, including supervisors and regional leads.
Partner with leadership to develop staffing plans, launch new services, and drive continuous improvement.
Shields Health Solutions is a fast-growing company focused on patient medication refill administration and pharmacy patient inquiries. While exact employee count is not given, it supports a large team of 50+ employees and emphasizes high quality, performance accountability, and employee development.
Own and scale the patient engagement and recruitment strategy across a national site network, evolving the operating model to improve enrollment performance and patient experience.
Establish KPIs, dashboards, and reporting rhythms to drive recruitment performance across the patient funnel, using data to identify trends and resourcing needs.
Lead and develop the patient recruitment team, building a high-performing culture rooted in accountability, collaboration, and continuous improvement.
Profound Research partners with community physicians to offer clinical trials as a therapeutic option for their patients. As a growing organization, they foster a culture of compassion, urgency, solution orientation, and excellence, prioritizing patient-centered care and operational efficiency.
Own program strategy and business ownership for Color's oncology care programs, including defining strategy, developing business cases, and translating market signals into priorities.
Lead product and service development from concept to launch, partnering with cross-functional teams to ensure end-to-end program quality.
Drive commercial strategy and customer engagement, including go-to-market, sales enablement, and serving as an external voice.
Color is a virtual cancer clinic delivering physician-led multidisciplinary care across the US. The company is in a high-growth environment and focuses on patient-centric, technology-driven solutions.
Execute and scale AI-enabled cardiovascular care programs, managing workflows and cross-functional coordination.
Translate clinical protocols into operational workflows, building SOPs and training materials.
Integrate AI tools into care workflows and track program performance.
Chamber Cardio rebuilds the cardiology system to improve outcomes through technology, data, and operational tools. They partner with independent cardiologists and blend clinical expertise with AI, operating as a small, innovative team focused on empathy and scale.
Lead and develop a high-performing onboarding operations team through coaching, performance management, and structured feedback.
Make sound, timely decisions on complex onboarding scenarios and maintain department SLAs.
Partner cross-functionally with internal teams to improve workflows, tooling, and onboarding effectiveness.
Twilio is a communications platform that delivers innovative solutions to hundreds of thousands of businesses and empowers millions of developers worldwide. They are a remote-first company with a strong culture of connection and global inclusion.
Provides visionary leadership and strategic direction for care coordination and service delivery teams.
Drives transformational initiatives to scale operations, enhance quality, and improve patient outcomes.
Uses data analytics and key performance indicators to monitor program effectiveness and guide evidence-based decision-making.
WellSky is a technology company that provides software, analytics, and services for intelligent, coordinated care across health and community care. The company fosters a culture of independent thinking, collaboration, and innovation, with a focus on improving outcomes and lowering costs.
Lead day-to-day operations for a team of Patient Experience Specialists, ensuring effective performance and adherence to KPIs.
Provide coaching, mentorship, and feedback to team members while managing escalations and difficult patient interactions.
Collaborate with stakeholders to drive process improvements, prepare performance reports, and foster a positive team culture.
Montu is Australia's largest healthtech business focused on alternative healthcare, supporting patients, doctors, and pharmacies through its Alternaleaf clinic and other platforms. Recognized as Australia's fastest-growing tech company for two consecutive years and named #1 on LinkedIn's Top Startups Australia 2024, it has a high-performance, results-driven culture with a large team.
Manage the entire family care journey from lead nurturing to discharge, focusing on retention and satisfaction.
Lead and develop a Customer Success team, fostering accountability and empathy in every interaction.
Design data-driven processes, track KPIs, and collaborate cross-functionally to optimize family experience.
Coral Care builds a marketplace connecting families with trusted local pediatric therapy providers who accept insurance. It is a fast-growing, fully distributed company with a culture of compassion, collaboration, and momentum.
Lead, coach, and develop a team of Provider Recruiting Associates to exceed activity and output targets.
Own rep skill development through systematic call reviews, feedback, and tailored coaching plans.
Foster a high-accountability team culture and implement performance management processes with the Director.
Nourish is an AI-native digital health system that matches patients with dietitians and provides insurance-covered metabolic care. Founded four years ago, we've completed millions of appointments, tripled year-over-year, and raised $215M in funding, with a culture of high talent density and relentless resilience.