Oversees internal Patient Services team including Case Managers and Reimbursement Specialists to ensure compliant patient experience.
Drives team business objectives, policy development, and cross-collaborative relationships with commercial teams.
Ensures program operations align with laws, regulations, and HIPAA guidelines while supporting patient access and support services.
Kyowa Kirin is a fast-growing global specialty pharmaceutical company that applies state-of-the-art biotechnologies to discover and deliver novel medicines in bone and mineral, intractable hematologic, hematology oncology, and rare diseases. The company is headquartered in Princeton, NJ with offices in California, Massachusetts, and Ontario, and is committed to making people smile by delivering breakthroughs.
Lead a high-performing team responsible for scheduling, patient communications, and call center operations.
Develop scalable workflows and monitor operational KPIs to ensure operational excellence.
Partner cross-functionally with clinical, product, and operations teams to improve patient experience and drive continuous improvement.
Heartbeat Health is revolutionizing cardiovascular care delivery with a remote-first, high-autonomy team. They are a small, lean, and mission-driven company focused on improving patient experience through operational excellence.
Oversee the execution of complex technical assistance contracts, ensuring all deliverables and milestones are met on time and within scope.
Design and implement a centralized delivery model, including governance, intake, triage, and operational workflows.
Drive cross-functional collaboration and continuous improvement initiatives to enhance service quality and scalability.
This partner company delivers large-scale technical assistance programs that strengthen healthcare organizations and improve community outcomes. They foster a collaborative, mission-driven culture focused on innovation and continuous improvement.
Lead operational performance across maternal health access programs, monitoring results and driving continuous improvement.
Build and maintain consultative relationships with hospital and clinic partners through regular business reviews and onsite visits.
Serve as the primary relationship owner for senior hospital executives and support contract negotiations and program implementation.
The company provides maternal health access services and manages hospital and clinic partnerships. It operates with a collaborative, mission-driven culture and offers significant exposure to senior healthcare leaders.
Lead and develop a team of Patient Success Advocates, providing coaching and performance management.
Monitor team metrics like volume, response times, and patient satisfaction to drive improvements.
Serve as escalation point for complex patient interactions and collaborate cross-functionally.
Cadence is a clinical AI company that automates the treatment of chronic disease. It partners with 20+ leading health systems, serves over 100,000 patients, and has been recognized by TIME and LinkedIn as a top startup.
Support the design, execution, and optimization of patient access, affordability, and HCP support programs.
Manage day-to-day activities with patient services vendors, ensuring compliance and scalability.
Coordinate cross-functional reviews and governance to maintain alignment with brand priorities and compliance expectations.
Mineralys Therapeutics is a clinical-stage biopharmaceutical company focused on developing medicines to target hypertension and related comorbidities. The company is headquartered in Radnor, Pennsylvania and operates as a fully remote organization.
Lead Billing Support through change management and operational rigor.
Analyze data to drive performance and cross-functional alignment.
Build scalable workflows in a fast-paced startup environment.
Rula is a mental health company dedicated to providing quality, evidence-based care and eliminating stigma. They are a remote-first startup with a focus on diversity and inclusion.
Manage a portfolio of enterprise health system clients to ensure long-term success and satisfaction.
Build trusted relationships with executive stakeholders and lead strategic business reviews.
Drive product adoption and monitor client health metrics to deliver measurable outcomes.
SmarterDx is transforming how health systems use clinical AI to capture the full value of patient care delivered. They are a remote-first team with a mission-driven culture, offering unlimited PTO, 401(k) match, and comprehensive benefits.
Own national phone performance against OKR targets including answer rate and speed to answer.
Manage contact center platform administration and evaluate improvements.
Serve as point person for operational system changes and lead project management for assigned initiatives.
Sollis Health is a medical membership providing on-demand 24/7 concierge care with ER-trained teams and in-person clinics. The company operates across multiple US locations and emphasizes a high-touch, member-first culture.
Provide strategic leadership and oversight for the Neuroscience PAL field team, setting priorities and driving performance.
Develop and nurture key customer relationships, mining insights to translate into internal action.
Build future infrastructure and models to support new product indications and evolving patient access needs.
Bristol Myers Squibb is a biopharmaceutical company dedicated to transforming patients' lives through science, with a focus on oncology, neuroscience, hematology, immunology, and cardiovascular disease. With one of the most diverse and promising pipelines in the industry, the company fosters a culture of passion, innovation, and inclusion, empowering employees to contribute to meaningful change.
Lead the strategic development and optimization of physician and APP compensation programs and contracting processes.
Oversee quality assurance, fair market value assessments, and compliance with regulatory requirements.
Collaborate with executive leaders and cross-functional teams to resolve complex workforce and financial challenges.
The partner company is a healthcare organization that specializes in physician and APP compensation and contracting. It offers a supportive and collaborative work environment focused on employee well-being and professional growth.
Serve as a subject matter expert for specialty value-based programs, establishing evidence-based approaches and priorities.
Lead strategic program delivery, coordinating implementation plans, timelines, and stakeholder commitments.
Evaluate program performance, translate findings into actionable recommendations, and advise executives.
The partner company is a healthcare organization focused on advancing strategic value-based programs within a complex healthcare environment. It operates with a remote-first culture and emphasizes collaboration, innovation, and executive-level impact.
Lead end-to-end operating models and drive provider engagement and growth programs in a healthcare tech environment.
Monitor program performance using data insights, identify risks, and ensure alignment with strategic goals.
Partner with cross-functional teams and external healthcare providers to create scalable processes and improve outcomes.
Jobgether is an AI-powered job matching platform that connects candidates with opportunities. They use technology to streamline hiring, and this role is listed on behalf of a partner company.
Lead and supervise program management activities to align with strategic objectives and customer needs.
Provide leadership, coaching, and mentorship to team members while managing workloads and performance.
Monitor program performance using data-driven insights and implement continuous improvement initiatives.
Our partner is a healthcare organization focused on improving outcomes for healthcare organizations and communities. They foster a collaborative, mission-driven culture with emphasis on innovation and continuous learning.
Provide personalized onboarding and ongoing adherence support to patients and caregivers throughout their treatment journey.
Coordinate insurance coverage verification, reimbursement support, and financial assistance enrollment for eligible patients.
Serve as the primary point of contact for healthcare providers, resolving access barriers and ensuring seamless coordination with internal teams.
The partner company provides comprehensive non-clinical patient support for individuals managing rare and ultra-rare diseases. They foster a collaborative, patient-focused culture with a remote work environment and a commitment to improving healthcare access.
Lead quality monitoring initiatives across multi-channel crisis and support services.
Develop and implement performance measurement frameworks and operational audits.
Drive continuous improvement through data analysis and AI-enabled quality solutions.
The company provides behavioral health and crisis support services at scale through national service networks. It is a mission-driven organization with a collaborative culture focused on professional growth and innovation.
Lead a high-volume customer operations team, ensuring service levels, quality standards, and satisfaction goals are met.
Hire, mentor, and develop supervisors and frontline staff, overseeing BPO partnerships for team performance.
Drive process improvements using operational data, partnering with cross-functional teams to enhance customer experience.
Fresno Summit Advisors partners with a rapidly growing healthcare technology company that simplifies financial and administrative experiences for healthcare organizations and consumers. The company is scaling nationally, fostering a culture of accountability, collaboration, and continuous improvement.
Lead managers and supervisors responsible for member enrollment and billing operations.
Drive achievement of client SLAs, quality metrics, productivity, and financial targets.
Partner with clients and internal stakeholders to identify operational improvements and foster a culture of accountability.
Sutherland leverages artificial intelligence, automation, and cloud engineering to drive digital transformation for iconic brands. With over 200 patents and a focus on human-machine collaboration, the company delivers measurable results through a seamless 'as a service' model.
Lead the care, case, and utilization management programs, setting clinical direction and owning performance targets.
Evolve clinical operating models and partner with Product and Engineering to integrate AI tools into workflows.
Manage, develop, and retain clinical leaders while collaborating cross-functionally to coordinate care for members.
Included Health is a healthcare company delivering integrated virtual care and navigation. They are on a mission to raise the standard of healthcare for everyone, with a remote-first culture and a focus on breaking down barriers to high-quality care.
Lead large-scale implementation and migration initiatives for healthcare solutions.
Develop enterprise implementation strategies, governance models, and scalable operating frameworks.
Drive cross-functional collaboration across technology, operations, finance, legal, and client teams.
They are a healthcare solutions company focused on delivering complex healthcare solutions to clients. They are a purpose-driven organization with an inclusive workplace culture.