Source Job

$92,800–$150,000/yr
US

  • Lead quality monitoring initiatives across multi-channel crisis and support services.
  • Develop and implement performance measurement frameworks and operational audits.
  • Drive continuous improvement through data analysis and AI-enabled quality solutions.

Quality Improvement Data Analysis Leadership Regulatory Compliance Stakeholder Management

20 jobs similar to Director, Quality Monitoring

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US

  • Engage in fully remote patient outreach to identify and address quality gaps, educating patients on preventive care.
  • Collect quality data from EMR systems, claims, and provider outreach, managing multiple systems for daily work.
  • Prioritize tasks to meet quality reporting deadlines and communicate performance internally and with customers.

Guidehealth is a data-powered, performance-driven healthcare company focused on making healthcare affordable and improving patient health. As a growing, physician-led organization, we prioritize operational excellence and a collaborative, flexible culture.

United States

  • Define and scale quality standards for customer support, including QA frameworks, scorecards, and calibration practices.
  • Analyze customer interactions and performance metrics to identify improvement opportunities and drive coaching and training.
  • Partner with cross-functional teams to integrate AI-powered tools and evolve QA processes for omnichannel support.

Global

  • Analyze clinical and operational data to identify trends and drive quality improvements.
  • Develop and monitor corrective action plans and quality initiatives.
  • Collaborate with leadership to ensure compliance and enhance care delivery outcomes.

Limitlessli specializes in recruiting, hiring, and managing high-caliber remote staff for dynamic healthcare facilities. We leverage our global network to connect clients with qualified professionals, offering tailored services to meet unique business needs.

Spain

  • Act as a key connector between QA leadership, site operations, and client-facing teams across multiple international sites.
  • Strengthen QA reporting frameworks, KPI tracking, and performance insights to ensure operational excellence.
  • Drive continuous improvement initiatives and support AI-enabled quality transformation in a global environment.

US 3w PTO

  • Lead strategic development of clinical quality measures for cardiovascular care.
  • Oversee measure stewardship, compliance, and collaboration with stakeholders.
  • Drive quality improvement initiatives using data and evidence-based guidelines.

The American Heart Association is a nonprofit dedicated to reducing cardiovascular disease and stroke deaths. It employs thousands and fosters a culture of work-life harmonization and professional development.

US 12w maternity 12w paternity

  • Lead clinical quality strategy and client audit readiness for high-stakes client and consultant engagements.
  • Build longitudinal quality assurance systems to monitor member journeys and ensure service reliability.
  • Drive AI-enabled quality surveillance and pattern detection to scale quality operations.

Included Health is a healthcare company that delivers integrated virtual care and navigation, breaking down barriers to provide high-quality care for every person. The company is remote-first and offers a comprehensive benefits package, aiming to raise the standard of healthcare for everyone.

US

  • Coordinate and support CMS Hospital Quality Reporting Program activities, including work plans, timelines, and contractor oversight.
  • Develop training materials, presentations, and reports while facilitating cross-functional meetings and stakeholder communication.
  • Identify workflow improvements using AI tools in accordance with data privacy and quality standards.

HSAG is a healthcare consulting firm dedicated to improving the quality of healthcare delivery in the United States. As a growing team, we foster a collaborative culture focused on making healthcare better for everyone while having fun at work.

US

  • Oversee analytics, workforce management, quality assurance, and operational strategy to drive customer support performance.
  • Lead design of KPI frameworks, dashboards, and workforce forecasting to optimize service delivery across channels.
  • Manage quality assurance programs and cross-functional initiatives to improve workflows and customer experiences.

Jobgether is a job matching platform that uses AI to connect candidates with hiring companies. With a collaborative culture and a focus on efficient hiring, they offer benefits like fully remote work and 401(k) matching.

$243,800–$307,750/yr
US Unlimited PTO

  • Lead Omada's Clinical Quality department with end-to-end accountability for program integrity, performance, and continuous improvement across cardiometabolic programs.
  • Define and drive the near-term roadmap for program quality, accreditation readiness, quality analytics, and AI bias monitoring.
  • Build durable quality infrastructure that supports a growing portfolio of clinical products and care experiences, partnering across teams.

Omada Health is a virtual-first healthcare company on a mission to bend the curve of chronic disease by combining human-led care teams, connected devices, and AI-enabled technology. The company has served over two million members across 2,000+ employers and health plans, and fosters a culture of trust, context, boldness, and collaboration.

$70,000–$90,000/yr
US

  • Lead and develop a team of Patient Success Advocates, providing coaching and performance management.
  • Monitor team metrics like volume, response times, and patient satisfaction to drive improvements.
  • Serve as escalation point for complex patient interactions and collaborate cross-functionally.

Cadence is a clinical AI company that automates the treatment of chronic disease. It partners with 20+ leading health systems, serves over 100,000 patients, and has been recognized by TIME and LinkedIn as a top startup.

$155,000–$165,000/yr
US

  • Plan, develop, and direct all aspects of onshore and offshore BPaaS activities to ensure operational efficiency and customer success.
  • Establish operational objectives, policies, and procedures in compliance with contracts and regulations, and develop strategies to achieve key performance measures.
  • Provide executive-level briefings to senior leadership and build collaborative relationships with client leadership to drive continuous improvement.

UST HealthProof is on a mission to reshape healthcare insurance by reducing administrative costs and building better healthcare experiences for health plans and their members. The company is run by leaders with strong health plan and technology backgrounds, fostering a supportive, start-up-like environment that nurtures individual growth.

US Canada

  • Define and evolve the centralized quality assurance strategy across customer support channels including email, chat, messaging, and voice.
  • Analyze QA results, customer interactions, and performance data to identify coaching opportunities and process improvements.
  • Partner with cross-functional teams to drive operational improvements, enhance customer experience, and shape AI-powered support workflows.

1Password is a cybersecurity company that provides password management and unified access management solutions, trusted by over 180,000 businesses including Fortune 100 leaders. With a culture of collaboration, transparency, and continuous improvement, the company has been recognized on the Forbes Cloud 100 for four years in a row.

$68,000–$92,000/yr
US

  • You will lead provider relations initiatives and manage a team of specialists to ensure strong collaboration with healthcare providers.
  • You will serve as the primary escalation point for complex provider issues and educate providers on policies and compliance.
  • You will monitor provider performance metrics, analyze data, and drive continuous improvement in healthcare delivery.

The partner company operates a large-scale healthcare program, managing provider relationships and improving healthcare delivery. It is a mission-driven organization with a focus on collaboration and continuous improvement, though the exact size is not specified.

$18–$19/hr
US

  • Perform quality assurance reviews of patient identity management work and provide feedback to improve performance.
  • Monitor remote team quality results and provide summary reporting to leadership teams.
  • Collaborate on project procedure testing and review client-specific processes with remote teams.

The company specializes in healthcare data quality and patient identity management services. It fosters a culture of innovation, collaboration, and continuous improvement, with a focus on AI-enabled solutions.

$100,000–$120,000/yr
US 4w PTO

  • Lead day-to-day execution of clinical quality programs and manage Quality Improvement Specialists.
  • Oversee care gap closure, HEDIS, Medicare Stars, CKCC performance, and NCQA accreditation compliance.
  • Partner cross-functionally with Clinical Ops, Analytics, and Market Ops to drive quality initiatives.

Evergreen Nephrology partners with nephrologists to transform kidney care through a value-based, person-centered, holistic approach. We are a growing company committed to improving patient outcomes and quality of life, fostering a culture of innovation and compassion.

$75,000–$85,000/yr
US

  • Supervise and coach a team of Outreach Specialists to meet engagement targets.
  • Conduct call audits and manage performance metrics like schedule rate and show rate.
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Accompany Health is a primary, behavioral, and social care provider for patients with complex needs, offering at-home and virtual care. They are a fast-paced startup with an empathetic care team, guided by proven care models.

$56,000–$95,000/yr
US

  • Lead operational initiatives to enhance accessibility and efficiency for accommodated testing experiences.
  • Partner with product teams and stakeholders to operationalize new capabilities and workflows.
  • Analyze data and improve processes to ensure reliable delivery of digital assessments.

The company is focused on expanding access and improving educational outcomes through digital assessment experiences. It is a mission-driven organization with a supportive team environment and investment in professional development.

$81,000–$107,000/yr
California

  • Supports quality improvement infrastructure across PACE centers, maintaining data systems and regulatory reporting.
  • Tracks participant safety events, ED and inpatient admissions, and facilitates Quality Improvement Committee operations.
  • Executes internal quality audits and prepares data summaries to drive measurable improvement.

Habitat Health empowers older adults through the Program of All-Inclusive Care for the Elderly (PACE), providing comprehensive medical care and daily support. Supported by leading healthcare investors, we are entering a period of significant growth and seek exceptional teammates.

US Unlimited PTO

  • Serve as both a practicing clinician and clinical leader, managing Clinical Leads and driving clinical quality and performance.
  • Chair the Credentialing Committee, act as a collaborating/supervising physician for nurse practitioners, and participate in direct patient care with a 1-in-2 on-call schedule.
  • Collaborate across Operations, Product, Engineering, Legal, and Compliance to support safe and effective AI integration into clinical care.

Curai Health is an AI-enabled, fully virtual medical group making high-quality, asynchronous primary care accessible at scale. They are a mission-driven team of talented colleagues committed to living their values and driving meaningful impact in healthcare.

US Unlimited PTO 14w maternity 14w paternity

  • Lead compliance and regulatory reporting initiatives in a fast-paced, remote environment.
  • Coordinate cross-functional teams to define reporting requirements and ensure accurate delivery.
  • Drive improvements in reporting processes, operational efficiency, and data-driven decision-making.

The company operates in a highly regulated healthcare environment, focusing on compliance and reporting. It offers a collaborative, fast-paced remote culture with a focus on innovation and operational improvement.