Serve as operational second-in-command to the Program Manager, overseeing Specialist teams and driving operational excellence.
Analyze KPIs to identify trends and opportunities, then translate data into actionable recommendations.
Support process improvement initiatives, including documentation, training design, and system enhancements.
Nightingale Education Group is a nursing school focused on transforming healthcare access through exceptional nursing education. They have graduated nearly 5,000 nurses and emphasize a collaborative culture with professional development and work-life integration.
Lead and develop two support teams: Community Support for the global rater workforce and Tier 2 Internal Support for Welo Data teams.
Design and maintain customer service automations including AI-assisted workflows, self-service tooling, and intelligent routing.
Define KPIs, own reporting cadences, and use data to identify gaps, set priorities, and drive continuous improvement.
Welo Data is the multilingual data and evaluation partner for foundation labs and enterprises deploying GenAI systems globally. They deliver human judgment, data infrastructure, and evaluation systems to ensure AI model reliability across languages and cultures, supported by a global network of 500,000+ vetted experts spanning 300+ languages.
Lead enterprise-wide quality strategy and AI-enabled monitoring to scale automation and reduce manual audits.
Drive error prevention through process controls and predictive quality indicators.
Collaborate cross-functionally with Engineering, Product, and Operations to embed quality checks and resolve issues.
PHIL is a health-tech startup building a platform that connects doctors, pharmacies, and patients to streamline prescription management. Its team is mission-driven, analytical, and passionate about improving patient experience.
Evaluate customer interactions across calls, emails, and chats to ensure consistency with brand standards.
Provide structured feedback to supervisors and support coaching to improve agent performance.
Identify trends and gaps to drive continuous improvement in processes and training.
Palmetto is a leading clean tech company on a mission to accelerate the transition to a clean energy future. Our employees are our most valuable resource, and we foster a promote-from-within culture that prioritizes talent development, career growth, and purpose-driven work.
United StatesEuropeCanadaLATAM
10w maternity
10w paternity
Keep engineering projects organized and moving: track what's in flight, flag what's blocked, and help the team stay clear on what's next.
Own quality: test what we build, use AI to automate the repetitive parts, and write Capybara tests where they're worth it.
Run the bug pipeline: reproduce issues, prioritize them, route them to the right engineer, and confirm the fix.
We are an AI-native organization building pathways into tech for the next generation of engineers, CTOs, and founders. With over 40,000 learners and alumni from 1,100+ colleges now working at 4,050 companies including Amazon, Google, and Meta, we are reshaping who leads tech.
Manage all operations for a few processes or clients to meet SLAs and drive operational efficiency.
Work closely with the team and managers to achieve quantitative and qualitative SLAs and KPIs.
Ensure measures are in place to improve quality, turnaround time, and overall process efficiency.
UST HealthProof reshapes the future of health insurance by reducing administrative costs and building better healthcare experiences through a modern, cloud-based core administration ecosystem. It is a fast-paced, growing company run by leaders with strong health plan and technology backgrounds, fostering a supportive environment where individual growth is nurtured.
Lead the strategy and performance of a high-impact client support organization serving the healthcare technology sector, focusing on operational excellence and customer advocacy.
Oversee day-to-day support operations, optimize KPIs including customer satisfaction, response times, and backlog management, and drive organizational transformation through AI adoption and automation.
Mentor managers, develop future leaders, and collaborate with Product, Engineering, and Customer Success to improve product quality and deliver seamless customer experiences.
Our partner is a healthcare technology company serving the sector with innovative SaaS solutions. They operate in a remote-first environment and foster a collaborative, innovation-focused culture supporting professional growth.
Lead and manage a team to ensure performance integrity, quality governance, and continuous process improvement.
Drive root cause analysis and corrective actions for major incidents and escalations.
Manage client and vendor relationships, ensuring SLA compliance and operational continuity.
HealthEdge is a healthcare technology company that provides software solutions for health insurance and benefits administration. It is an equal opportunity employer committed to workforce diversity.
Own the end-to-end customer support experience, improving CSAT through AI-led operations and cross-functional escalation management.
Lead a global team across US, Europe, and Hyderabad, building culture and operational excellence.
Use data to advocate for customers, managing support health metrics and surfacing pain signals to leadership.
Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. With over 2,000 customers and a culture focused on innovation and human-first values, the company builds solutions for customer success, product experience, and community.
Lead cross-functional projects from ideation to execution, ensuring measurable outcomes and adoption.
Identify systemic operational gaps and coordinate remediation with stakeholders across EOR domains.
Drive visibility and alignment on initiatives, risks, and dependencies across the organization.
Remote provides a global employment platform for recruiting, paying, and managing international teams compliantly. The company is fully remote with a distributed team across six continents, fostering an async culture and emphasizing AI and automation in every role.
Define quality standards, coverage expectations, and quality gates across the platform.
Own test planning and execution including functional, regression, integration, and exploratory testing across web, mobile, and backend.
Provide go/no-go signals from a quality perspective before production deployments.
Trivelta builds the technology that powers modern, social-first gaming experiences. Headquartered in Boston with operations in Monterrey, Barcelona, and Atlanta, we’re scaling rapidly and building a team passionate about redefining how people play, bet, and connect online.
Lead and oversee Commercial Quality operations across the Ergomed Group, including managing Quality Cost Grids and supporting bid activities.
Act as a subject matter expert for GxP Commercial Quality, driving quality input into client proposals and presentations.
Mentor and develop quality staff to enhance their competence and confidence in becoming subject matter experts.
PrimeVigilance is a specialized mid-size pharmacovigilance service provider with staff across Europe, North America and Asia. It values employee experience, well-being and a healthy work-life balance to nurture a high-quality client service environment.
Lead a world-class global support organization to resolve customer issues quickly and scale intelligently through AI.
Partner cross-functionally with Customer Success, Product, Engineering, and Technical Services to drive systemic improvements.
Use data and customer health metrics to advocate for customers and drive retention outcomes.
Gainsight is an AI-powered retention engine that helps customer-centric companies drive adoption and success. With over 2,000 customers and a strong focus on innovation, the company fosters a culture of collaboration, curiosity, and human-first values.
Act as a strategic extension of the CEO, driving priorities and cross-functional initiatives.
Independently manage projects from planning to completion, coordinating across departments.
Leverage AI tools to improve productivity and automate workflows.
Our client is an established eCommerce and B2B organization with a market-leading position built over two decades. They operate as an 8-figure business with a lean, high-performance culture that values ownership and innovation.
Lead and advance quality assurance engineering practices across desktop and SaaS products, establishing a modern quality strategy focused on automation and AI.
Partner with Engineering, Product Management, and DevOps teams to implement consistent testing methodologies and improve product quality.
Mentor team members, track quality indicators, and introduce practical AI uses to enhance QA efficiency and defect detection.
BCC Software develops innovative software and data solutions for critical customer communications across North America. With over 45 years of industry leadership and a focus on postal expertise and modern technology, the company fosters a culture of quality, collaboration, and continuous improvement.
Lead a global, multi-region customer support organization with full ownership of key performance metrics.
Drive the adoption of AI-assisted support solutions while ensuring personalized customer interactions.
Develop and coach managers across multiple time zones, fostering a culture of accountability and continuous improvement.
The company is a fast-growing technology environment in the hospitality industry. It fosters a remote-first, inclusive, and collaborative culture with a globally distributed team.
Lead and mentor a team of 7-15 customer service agents through coaching, one-on-ones, and team huddles to enhance performance and service delivery.
Monitor real-time metrics, review interactions, and develop action plans to improve agent performance and customer satisfaction.
Collaborate with cross-functional teams to identify trends, optimize processes, and champion a proactive service model.
Palmetto is a leading clean tech company accelerating the transition to clean energy through innovative software, financial products, and services. They foster a promote-from-within culture that prioritizes talent development, career growth, and purpose-driven work.
Coordinate and support CMS Hospital Quality Reporting Program activities, including work plans, timelines, and contractor oversight.
Develop training materials, presentations, and reports while facilitating cross-functional meetings and stakeholder communication.
Identify workflow improvements using AI tools in accordance with data privacy and quality standards.
HSAG is a healthcare consulting firm dedicated to improving the quality of healthcare delivery in the United States. As a growing team, we foster a collaborative culture focused on making healthcare better for everyone while having fun at work.
Lead PowerUP training programs and modernize Operational Excellence content with GenAI and automation.
Deliver high-impact training sessions across formats and coach candidates through certification.
Drive continuous improvement capability using data-driven insights and align with global partners.
Experian is a global data and technology company that powers opportunities for people and businesses worldwide. With 25,200 employees in 32 countries, it invests in new technologies and values inclusion and culture.
Own the design, architecture, and maintenance of support dashboards spanning voice, chat, AI, and agent performance.
Lead and develop the workforce management function, including forecasting, scheduling, and capacity planning.
Own the QA program end-to-end, including scorecard design, calibration, and sampling methodology.
Tekmetric is an all-in-one cloud-based platform helping auto repair shops run smarter, grow faster, and serve customers better. Officially founded in Houston in 2017, Tekmetric has grown from a single shop's vision to the industry's leading solution with a culture of transparency, integrity, innovation, and a service-first mindset.