Lead and mentor a team of 7-15 customer service agents through coaching, one-on-ones, and team huddles to enhance performance and service delivery.
Monitor real-time metrics, review interactions, and develop action plans to improve agent performance and customer satisfaction.
Collaborate with cross-functional teams to identify trends, optimize processes, and champion a proactive service model.
Palmetto is a leading clean tech company accelerating the transition to clean energy through innovative software, financial products, and services. They foster a promote-from-within culture that prioritizes talent development, career growth, and purpose-driven work.
Handle inbound customer contacts across calls, emails, and chats to resolve solar system, billing, and account issues with first-level troubleshooting.
Log and update all interactions in CRM, triage and escalate complex cases to Tier 2 teams following established SOPs.
Demonstrate empathy and professionalism to achieve first-contact resolution while educating customers on self-service resources.
Palmetto is a leading clean tech company accelerating the transition to a clean energy future through innovative technology platforms for homeowners and businesses. With a promote-from-within culture, we prioritize talent development, career growth, and purposeful work backed by a collaborative team environment.
Supports end-to-end operational execution of audit engagements, managing setup, tracking, and workflow coordination.
Identifies operational bottlenecks and assists in maintaining SOPs and supporting quality control reviews.
Collects and maintains operational data for reporting, tracking KPIs, and supporting cross-functional teams.
Insight Assurance is a global audit firm transforming cybersecurity and compliance through next-generation audit services across SOC 2, ISO 27001, PCI DSS, and more. With 170+ professionals serving nearly 2,000 clients globally, it is recognized on the Inc. 5000 and Fast 50 lists as a rapidly growing, tech-enabled firm.
Perform quality assurance monitoring for inbound and outbound customer interactions across multiple departments.
Identify areas for improvement and develop metrics for excellence to measure performance.
Create and track accurate quality-monitoring reports and recommend policy changes.
Above Lending is a next-generation financial services company helping everyday Americans break the cycle of high-cost debt and achieve financial well-being through customized lending solutions. The company is growing quickly and values collaboration, with a culture grounded in compliance and ethics.
Design and deliver training for new hires, retraining, and product updates using virtual and in-person sessions.
Review claims, calls, and emails to ensure accuracy and quality customer experiences.
Collaborate with subject matter experts and cross-functional partners to align training and quality initiatives.
Trupanion is a leading provider of medical insurance for cats and dogs in North America and Europe, helping pet owners budget and care for their pets. The company offers a collaborative, informal, and pet-friendly environment where everyone is encouraged to authentically be the best version of themselves.
Supervise daily activities of QA specialists across multiple operational areas.
Review completed audits for accuracy and consistency.
Conduct calibration sessions to ensure scoring alignment.
Machinify is a leading healthcare intelligence company delivering unmatched value, transparency, and efficiency to health plan clients. They are deployed by over 85 health plans and are reimagining what’s possible in the industry to maximize financial outcomes and drive down healthcare costs.
Develop deep product fluency and serve as the internal expert on how the platform behaves in real-world customer use cases.
Own structured issue triage by creating clear bug reports and routing them with priority and context to the engineering team.
Support customer delivery through implementation tasks, workflow guidance, training preparation, and lightweight troubleshooting.
FutureFit AI helps people find better jobs faster and cheaper using an AI-powered platform, with a focus on those facing barriers to opportunity. The company has 30-50 employees across the US and Canada, operating with a high-velocity, high-trust culture that values humility, audacity, and impact.
Conduct regular monitoring and testing of operational processes to ensure compliance with standards.
Compile and analyze findings from speech analytics and compliance reviews to produce detailed reports.
Collaborate with operational teams to develop remediation plans and track corrective actions.
CCMR3 specializes in debt recovery solutions with a focus on empathy and integrity. They are a leading firm committed to ethical conduct and have a dynamic team dedicated to changing the industry through their Rethink, Reimagine, and Recover philosophy.