Define, evolve, and operationalize a centralized quality assurance strategy across multiple customer support channels.
Analyze customer interactions, QA results, and performance metrics to identify improvement opportunities.
Build and maintain QA frameworks, scorecards, audit processes, and calibration practices.

Requirements:

5+ years of experience in quality assurance, customer support, or customer experience in a fast-paced environment.
3+ years of leadership experience managing individual contributors or senior-level team members.
Strong understanding of QA methodologies, calibration processes, and coaching models.

Benefits:

Competitive annual base salary with equity grant opportunities.
Comprehensive health and wellness benefits including medical, dental, and vision coverage.
Generous paid time off policy and parental leave top-up programs.