Director of PSC Operations US Operations

Responsibilities:

• Partner with senior leadership to define and execute the strategic vision, growth plans, and operating model for Patient Service Center services.
• Lead large, highly matrixed teams of leaders and agents, establishing clear accountability for performance, service quality, productivity, and business outcomes.
• Oversee day-to-day operations across patient access, contact center services, data management, client services, and related patient support functions.
• Develop and implement innovative patient support programs covering medication access, patient education, reimbursement support, and copay assistance.

Requirements:

• Bachelor’s degree in healthcare, business, or a related field; a Master’s degree, MBA, or relevant graduate degree is preferred.
• At least 10 years of relevant experience in healthcare, biotechnology, pharmaceuticals, specialty pharmacy services, or a related industry.
• At least 5 years of experience leading contact center services or patient access programs, including operational leadership and client-facing or client-functional responsibilities.
• Demonstrated success leading large teams, managing complex operations, and delivering measurable improvements in performance and service quality.

Benefits:

• Base salary: $150,000–$258,750, with actual compensation determined by factors such as experience, skills, location, and qualifications.
• Fully remote work opportunity within the United States, with travel of up to 25%.
• Eligibility to participate in a long-term incentive program.
• Retirement benefits including pension and a 401(k) savings plan.