Associate Director, PSC Operations US Operations – Project Management

About the Role:

• This fully remote leadership role oversees patient service center operations supporting patients and healthcare providers across patient support programs.
• You will lead a large team while ensuring efficient, compliant, and high-quality service delivery across day-to-day operations.

Key Responsibilities:

• Lead, mentor, coach, and motivate a team of more than 50 direct and indirect reports, fostering a positive, inclusive, and high-performance culture.
• Oversee daily Patient Service Center operations to ensure consistent, efficient, compliant, and high-quality service delivery.
• Monitor KPIs and performance data to identify trends, operational gaps, and opportunities for continuous improvement.

Requirements:

• Bachelor’s degree required, preferably in Life Sciences, Business, Healthcare Administration, or a related discipline.
• 7–10 years of progressive experience in patient services, patient support programs, pharmaceuticals, biotechnology, or another healthcare-related environment.
• Demonstrated leadership experience with the ability to inspire, develop, coach, and hold teams accountable for results.

Benefits:

• Fully remote work arrangement within the United States.
• Opportunity to lead a large, high-impact team supporting patient and provider services.
• Broad exposure to healthcare operations, patient support programs, compliance, analytics, and cross-functional business initiatives.