Senior Research Director
Benefits
Unlimited PTO
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Role Overview:
- Lead a pod of researchers to deliver exceptional client outcomes while owning high-impact, complex research engagements.
- Ensure successful delivery across portfolio of accounts and serve as first point of escalation for challenges.
- Measure impact through customer satisfaction, growth, retention, and support for new client acquisition.
Key Responsibilities:
- Structure and optimize pod operations to drive high performance, accountability, and quality.
- Drive in-depth project scoping to understand research objectives and build client Research Context Libraries.
- Partner with sales on new business conversations including scoping calls and capabilities presentations.
About You:
- Must have 10+ years of market research experience with at least 3 years of team management on the supplier side.
- Experience leading discovery calls, writing quant and qual questionnaires, and creating stakeholder-ready reports.
- Proven track record with Enterprise Fortune 500 clients and operating in ambiguous environments.
Knit
Knit is an AI-native consumer research platform that helps brands automate and accelerate primary research, serving over 50 enterprise brands like Amazon and T-Mobile. As a startup, Knit focuses on scaling and democratizing world-class research with a championship team culture.