Manager, Travel Experience India Operations

About the Role:

• You will lead a team of Business Travel Consultants to deliver outstanding service to corporate clients.
• This remote opportunity in Mumbai offers significant ownership over coaching, performance, and customer relationships.
• You will partner with customer Travel Managers to drive continuous improvement.

Key Responsibilities:

• Coach and develop your team, conduct performance reviews, and foster career growth.
• Oversee daily operations, including SLAs, service quality, and process improvement.
• Manage escalations and build strong relationships with customer stakeholders.

What We Offer:

• Remote working opportunity based in Mumbai with comprehensive healthcare and wellness benefits.
• Flexible time off, paid parental leave, and retirement savings programs.
• Professional growth opportunities in a fast-paced, customer-focused travel environment.