Team Manager - Microsoft 365

About the Role:

• This is a leadership position managing a Microsoft 365 technical support team based in India.
• You will drive operational excellence and ensure high-quality support delivery in a remote environment.

Key Responsibilities:

• Manage day-to-day team operations, set goals, and monitor performance metrics.
• Provide coaching, mentoring, and training to enhance team skills and productivity.
• Develop strategies to improve workflows and resolve operational challenges.

Requirements:

• Bachelor's degree or equivalent with 5-6 years of team management experience in technical support.
• Strong leadership, analytical, and communication skills; ability to work US shift timings.

Benefits:

• Fully remote work from India with a permanent work-from-home arrangement.
• Competitive compensation, professional growth opportunities, and a collaborative culture.