Lead high-priority strategic and operational initiatives across the business.
Partner with leadership teams to identify, analyze, and solve business and product challenges.
Drive cross-functional projects from planning through execution and completion.
The partner company focuses on driving strategic and operational initiatives to influence business growth. It has a collaborative international team culture with diverse perspectives.
Lead and develop a team of Remote Service Engineers to deliver exceptional technical support across scientific instruments and software.
Drive operational excellence by monitoring KPIs, implementing process improvements, and ensuring high-quality customer service.
Collaborate with cross-functional teams to optimize service delivery, manage talent pipelines, and promote continuous learning.
This position is listed on behalf of a partner company that manages applications and next steps. They value diversity, equity, accessibility, and employee well-being in a collaborative global work environment.
Provide end-to-end technical assistance and consultative support to enterprise customers across multiple channels.
Diagnose and resolve technical issues related to billing, account management, software installation, and product functionality.
Collaborate with cross-functional teams to improve service delivery and drive customer retention.
This role is with a partner company that provides high-impact technical support and customer guidance within a global, technology-driven environment. The team is collaborative and focused on employee growth and impact.
Monitor performance metrics and coordinate with stakeholders to ensure operational efficiency.
Analyze operational data and recommend improvements to enhance seller experience.
Support the rollout of new processes and maintain quality standards across operational channels.
This company is a partner organization providing operational support services for large-scale operations. It focuses on coordination, process improvement, and data-driven decision-making in a fast-paced environment.
Support high-priority business initiatives across multiple functions.
Work closely with leadership to analyze challenges and develop solutions.
Assist in building new processes and operational frameworks as the organization grows.
They are a technology company that drives strategic business initiatives and operational improvements. The team is fast-growing, collaborative, and values ownership and continuous learning.
Provide technical support and troubleshooting for AppXite customers, investigating and resolving platform-related issues.
Work with Microsoft Cloud technologies, documenting technical work and collaborating with internal teams to ensure high service quality.
Empower customers to self-solve and gain more value from Microsoft products, maintaining a proactive approach to satisfaction.
AppXite is a product software development company based in Riga, Latvia, providing an Ecosystem Marketplace & Subscription Billing Platform for distributors, sellers, and vendors. With years of experience in SaaS and partnerships with global vendors like Microsoft and IBM, the company fosters a collaborative, multicultural remote team focused on technical excellence and mutual support.
Provide operational support for online market research projects across multiple regions and time zones.
Respond promptly to client and internal requests while delivering professional, customer-focused communication.
Monitor project health, identify operational risks, and coordinate timely resolutions with regional teams.
Partner company is a global research technology organization that supports online market research projects. The company fosters a collaborative and inclusive workplace with a focus on continuous learning and career advancement.
Lead critical customer escalations and manage P1/P2 incidents for timely resolution.
Oversee global follow-the-sun support operations and ensure seamless service coverage.
Mentor a distributed team, improve automation, and optimize AI-assisted support workflows.
This role is listed on behalf of a partner company that focuses on customer success and AI-driven support. The company values a remote-first culture and offers significant ownership in a fast-paced SaaS environment.
Lead daily operations of a remote service desk team, ensuring reliable technical support and service delivery.
Manage team performance, staffing, and development to meet SLAs and customer satisfaction goals.
Analyze operational data and drive continuous improvement to enhance user experience and efficiency.
The partner company is a technology-focused organization that provides customer success and support services. It operates with a remote, distributed team and emphasizes innovation, customer experience, and continuous improvement.
Oversee customer service teams to ensure high-quality support and operational efficiency.
Manage daily operations, including scheduling, performance monitoring, and escalation handling.
Drive continuous improvement and report on key performance metrics.
The company provides global customer success and support services. It fosters a collaborative, professional culture focused on employee development and teamwork.
Lead daily operations of the customer support team during U.S. business hours, ensuring service excellence and performance metrics.
Coach and mentor support agents to improve independence, problem-solving, and customer communication skills.
Analyze operational data and provide insights to leadership for process improvements and scalability.
This partner company operates in the digital healthcare sector, delivering innovative solutions. It has a global, distributed team with a culture of ownership, collaboration, and continuous learning.
Lead daily MDR operations and guide security investigations.
Coach and mentor security analysts to improve performance.
Collaborate with engineering teams to enhance detection capabilities.
This company provides advanced Managed Detection and Response (MDR) services to protect organizations worldwide. It fosters a collaborative, inclusive culture with remote-first work and continuous learning opportunities.
Support critical business initiatives by identifying opportunities and solving operational challenges.
Drive high-priority initiatives across different areas of the business to ensure effective execution.
Conduct research on markets, products, customer needs, and new business opportunities.
The partner company is a fast-growing technology company operating in a global environment. It maintains an international and collaborative team culture with a focus on continuous learning and professional growth.
Lead and evolve the Field Services organization across North America, overseeing regional field operations, remote technical support, and fleet management to deliver consistent, high-quality service.
Drive operational excellence through data-driven decision-making, continuous improvement methodologies like Lean and Six Sigma, and a focus on customer experience and cost control.
Manage multiple operational P&Ls, develop strategic plans, and collaborate with cross-functional teams to support growth and scalability.
Verra Mobility is a global leader in smart mobility, developing technology-enabled solutions for safe cities and smart roadways. They are a large company with over 10,000 safety cameras, serving 8.5 million vehicles, and have a culture centered on integrity, accountability, and collaboration.
Coordinate recruitment delivery operations and maintain accurate client requirements and trackers.
Work closely with recruiters and clients to ensure timely candidate delivery and interview scheduling.
Support process improvements and maintain operational visibility across international teams.
They specialize in technology recruitment, coordinating recruitment operations for global clients. They are a fast-growing organization with a supportive and collaborative remote work culture.
Lead and develop a remote team of Technical Support Specialists, driving operational excellence and customer satisfaction.
Manage technical escalations and collaborate with Product and Engineering to resolve complex issues.
Build scalable support processes and advocate for customer needs across the organization.
Attio is a CRM platform designed for go-to-market teams, leveraging AI to automate and understand customers. The company has raised $116M from top investors and fosters a culture of high standards, craft, and customer obsession.
Lead a remote team of customer service and technical support representatives, providing coaching and performance management.
Act as the primary escalation point for complex technical issues involving wireless services, including SIM/eSIM activations, number porting, and device troubleshooting.
Monitor KPIs, conduct quality evaluations, and implement process improvements to enhance customer experience and team efficiency.
The company specializes in customer service and technical support for wireless carriers. The team size and culture are not detailed, but the role emphasizes remote collaboration and global reach.
Provide high-quality technical support to customers by diagnosing and resolving complex application issues.
Perform root cause analysis and collaborate with engineering teams to ensure timely resolution.
Create and maintain technical documentation and knowledge base articles following best practices.
This company provides innovative software solutions and seeks a Customer Support Engineer to deliver advanced technical support. They foster a collaborative global environment with experienced and motivated teams.
Lead a remote engineering team building impactful healthcare technology solutions.
Drive Agile development practices and collaborate with cross-functional teams.
Mentor engineers and ensure software quality, scalability, and compliance.
Our partner develops technology solutions that improve healthcare delivery and patient outcomes. They foster a collaborative, remote-friendly culture with a focus on professional growth and inclusive teamwork.