Provide operational support for online market research projects across multiple regions and time zones.
Respond promptly to client and internal requests while delivering professional, customer-focused communication.
Monitor project health, identify operational risks, and coordinate timely resolutions with regional teams.
Partner company is a global research technology organization that supports online market research projects. The company fosters a collaborative and inclusive workplace with a focus on continuous learning and career advancement.
Oversee analytics, workforce management, quality assurance, and operational strategy to drive customer support performance.
Lead design of KPI frameworks, dashboards, and workforce forecasting to optimize service delivery across channels.
Manage quality assurance programs and cross-functional initiatives to improve workflows and customer experiences.
Jobgether is a job matching platform that uses AI to connect candidates with hiring companies. With a collaborative culture and a focus on efficient hiring, they offer benefits like fully remote work and 401(k) matching.
Lead operational initiatives to enhance accessibility and efficiency for accommodated testing experiences.
Partner with product teams and stakeholders to operationalize new capabilities and workflows.
Analyze data and improve processes to ensure reliable delivery of digital assessments.
The company is focused on expanding access and improving educational outcomes through digital assessment experiences. It is a mission-driven organization with a supportive team environment and investment in professional development.
Support high-priority business initiatives across multiple functions.
Work closely with leadership to analyze challenges and develop solutions.
Assist in building new processes and operational frameworks as the organization grows.
They are a technology company that drives strategic business initiatives and operational improvements. The team is fast-growing, collaborative, and values ownership and continuous learning.
Lead and manage a technical support team for Microsoft 365 solutions.
Drive operational excellence, productivity, and team performance.
Provide coaching, mentoring, and process optimization in a remote environment.
Our partner company provides technical support and IT services for Microsoft 365 solutions. They emphasize a collaborative, performance-driven work culture and offer remote work opportunities.
Own portfolio reporting and data management for a growing investment platform.
Support dealflow coordination and CRM maintenance to ensure accurate records.
Collaborate with investment professionals to optimize workflows and processes.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies through objective screening and shortlisting. They operate remotely with a global team, focusing on efficient recruitment processes.
Support the efficiency and performance of digital commerce operations by managing data, processes, and marketplace activities.
Maintain and update dashboards for sales performance, manage product lifecycle, and coordinate operational tools.
Monitor marketplace operations, analyze processes, and support continuous improvement initiatives.
Our partner is a large e-commerce company operating in Brazil, focusing on digital commerce and marketplace operations. They have a fast-paced culture of innovation and customer experience.
Coordinate recruitment delivery operations and maintain accurate client requirements and trackers.
Work closely with recruiters and clients to ensure timely candidate delivery and interview scheduling.
Support process improvements and maintain operational visibility across international teams.
They specialize in technology recruitment, coordinating recruitment operations for global clients. They are a fast-growing organization with a supportive and collaborative remote work culture.
Support cross-functional teams to ensure efficient automated workflow processing and troubleshoot issues.
Monitor operational workflows, analyze metrics, and generate reports to improve performance.
Partner with stakeholders to understand business pain points and assess enhancement requests.
Ibility is a Service-Disabled Veteran-Owned Small Business and a Woman-Owned Small Business that helps government leaders achieve their mission using human-centered design. They are a small but rapidly growing company with a fun, passionate, and creative team.
Support critical business initiatives by identifying opportunities and solving operational challenges.
Drive high-priority initiatives across different areas of the business to ensure effective execution.
Conduct research on markets, products, customer needs, and new business opportunities.
The partner company is a fast-growing technology company operating in a global environment. It maintains an international and collaborative team culture with a focus on continuous learning and professional growth.
Monitor agent performance in quality, productivity, and attendance with a focus on QA scores above 9%.
Provide frequent coaching based on QA feedback, metrics, and ticket observations.
Handle escalations, maintain coaching logs, and ensure schedule adherence.
Clipboard operates an app-based marketplace connecting healthcare professionals with workplaces needing staff. Founded in 2016, the remote-first team of over 1,000 has been profitable since 2022 and is a top Y-Combinator company.
Oversee customer service teams to ensure high-quality support and operational efficiency.
Manage daily operations, including scheduling, performance monitoring, and escalation handling.
Drive continuous improvement and report on key performance metrics.
The company provides global customer success and support services. It fosters a collaborative, professional culture focused on employee development and teamwork.
Create and maintain merchant-facing purchase order trackers.
Coordinate shipments with operations and transportation companies.
Ensure compliance with retailer and GS1 standards.
ShipBob is a leading global supply chain and fulfillment technology platform for SMB and Mid-Market ecommerce merchants. Backed by investors like Menlo Ventures and SoftBank Vision Fund 2, it is one of the fastest-growing tech companies headquartered in Chicago.
Manage executive communications, calendar, and travel planning to support founder priorities.
Drive customer outreach through prospect research, lead qualification, and CRM management.
Coordinate operational workflows, track action items, and improve business processes across teams.
The company is a technology-driven startup focused on business development and growth operations. It operates with a small, distributed team and a startup culture emphasizing efficiency and ownership.
Provide system design, configuration, and support for Tango's software platform.
Investigate and resolve client issues, manage support metrics like ticket backlog and response time.
Collaborate with US-based teams and global clients, using SQL, Excel, and data visualization tools.
Attain is a US-based software company TANGO's India partner, helping clients find, build, and manage retail and office locations. Founded in 2018 in Bangalore, the company serves a global client base of startups and SMEs.
Lead daily operations of the customer support team during U.S. business hours, ensuring service excellence and performance metrics.
Coach and mentor support agents to improve independence, problem-solving, and customer communication skills.
Analyze operational data and provide insights to leadership for process improvements and scalability.
This partner company operates in the digital healthcare sector, delivering innovative solutions. It has a global, distributed team with a culture of ownership, collaboration, and continuous learning.
Provide analytical and administrative support to internal teams, managing reporting processes and data accuracy.
Develop and maintain interactive dashboards and reports using Power BI to support operational decision-making.
Analyze data from multiple sources to identify trends and improvement opportunities for service delivery.
The partner company operates in the digital education space, providing technology-driven solutions. It fosters a collaborative, global work environment with opportunities for professional development.
Support accounts as the operational point of contact between customers and internal service delivery teams.
Provide phone and email support to external customers by answering questions, resolving problems, and proactively educating customers.
Handle daily workflows to meet KPI and QA metrics; accurately document all work and customer interactions.
Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide.
Drive provider quality initiatives through data-driven decision making and high-impact operational programs.
Lead scalable quality initiatives by identifying gaps, sizing opportunities, and executing quarterly programs.
Partner cross-functionally to align priorities and measure outcomes with strong analytical horsepower.
Rula is a remote-first mental health company dedicated to providing evidence-based and compassionate care, aiming to destigmatize mental health and treat the whole person. It hires in most U.S. states and fosters an inclusive culture for its team.
Manage a remote team of vertical leaders and analysts, ensuring operational excellence across outbound, inbound, B2B/VAS, and fulfillment center support.
Develop data-driven action plans, monitor KPIs, and implement strategies to meet service level agreements and reduce manual work.
Foster a high-performance culture through bi-weekly 1:1s, goal setting, and cross-functional collaboration to resolve escalations and drive process improvements.
ShipBob is a leading global supply chain and fulfillment technology platform for SMB and Mid-Market ecommerce merchants. Backed by top investors like Menlo Ventures and SoftBank, it is one of the fastest-growing tech companies headquartered in Chicago.