Onboarding Operations Specialist

About the job:

• Join the team as an Onboarding Operations Specialist, providing white glove service to customers navigating the RCS landscape.
• Ensure industry compliance and operational excellence, maintaining trust and reliability in Twilio's communications ecosystem.

Responsibilities:

• Review RCS applications and assess use cases to ensure compliance with carrier regulations and prevent fraud.
• Handle escalations and perform quality assurance checks on AI-generated and agent-reviewed decisions.
• Maintain and update documentation, ensuring alignment with industry standards.

Qualifications:

• 1-2 years of experience in operations and support, with a customer-first mindset.
• Strong verbal and written communication skills, ability to prioritize tasks and meet deadlines.
• Quick adaptability to new systems and workflows, self-motivated and eager to learn.

What We Offer:

• Competitive pay, generous time off, ample parental and wellness leave.
• Healthcare, retirement savings program, and a remote-first culture.