Manager, Contact Center Operations

Role Responsibilities:

• Provide day-to-day tactical management of a Tier 1 contact center supporting multiple loyalty program clients.
• Serve as a resource for your supervisory team, ensuring service levels and customer satisfaction goals are consistently met.
• Develop short-term and long-term performance goals, coaching supervisors to enhance their skillsets.

Qualifications:

• Experience working in a small contact center and fast-moving growth environment.
• Advanced computer knowledge with expertise in Microsoft Excel, Word, and PowerPoint.
• Excellent communication, coaching, and problem-solving skills, with the ability to make smart decisions under pressure.

Compensation and Benefits:

• Flexible time off to recharge when needed.
• Nine company-wide holidays.
• A diverse suite of benefits prioritizing growth, development, and personal well-being.

Culture and Values:

• Kobie is a values-led organization where everyone is considered a leader.
• They celebrate diversity and foster a workplace where teammates can bring their authentic selves to work.
• DEI initiatives ensure principles of equity, diversity, and inclusion are deeply ingrained throughout the company.