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Job Summary:
- Serves as a senior member of the Contact Center team, acting as first-line support for specialists.
- Assists supervisors with day-to-day operations, training, and escalations while maintaining active patient support.
Essential Functions:
- Handles escalated calls and complex inquiries requiring advanced problem-solving.
- Provides real-time guidance, peer mentoring, and quality calibration.
- Monitors call queues, service levels, and productivity dashboards proactively.
Requirements:
- Associate’s degree required; bachelor’s in business or healthcare preferred.
- Minimum 2–3 years of experience in a healthcare contact center or similar environment.
- Prior experience as a senior agent, team lead, or mentor preferred.
Ventra Health
Ventra is a leading business solutions provider for facility-based physicians, focusing on Revenue Cycle Management. The company fosters a culture of transparency and data-driven solutions, offering a robust rewards program.