Patient Outreach Supervisor - Montefiore

Key Responsibilities:

• Ensure Patient Outreach Coordinators communicate compliantly and convey the culture of kindness and value of hospital-based pharmacies.
• Coach on calling best practices, conversational techniques, and conduct audits in DialPad, TelemetryRX, and EMR systems.
• Manage workflows, PTO, and time reports; provide front-line supervision and ongoing coaching.

Collaboration and Communication:

• Build strong collaborative relationships with hospital sites and regional operations teams.
• Lead team meetings, hospital management calls, and record keeping for collaboration calls.
• Act on communications between Patient Outreach and other clinical and operational teams.

Qualifications:

• High school degree required; Bachelor’s in business or related field preferred.
• 5+ years in customer support, client services, or sales with proven record.
• Strong phone skills, proficiency in Microsoft Office (Excel, Word), and ability to learn database programs.