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Job Purpose:

  • Support the Manager of Patient Services in overseeing daily operations.
  • Evaluate workflows and productivity to ensure efficiency.
  • Supervise and mentor team members to achieve service excellence.

What You'll Do:

  • Lead, coach, and develop a team of up to 10 FTEs.
  • Review staff messaging and Epic pools to ensure timely completion of work.
  • Troubleshoot workflow questions and provide real-time guidance to Pharmacy Liaisons.

What Makes You Successful:

  • Strong leadership and coaching abilities.
  • Excellent organizational skills and attention to detail.
  • Outstanding interpersonal and communication skills.

Shields Health Solutions

Shields Health Solutions is a healthcare company that provides specialty pharmacy services to improve patient outcomes. They foster a collaborative and patient-focused culture, supporting team development and operational excellence.

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