Handle complex customer inquiries and oversee call center operations, including monitoring performance and resolving issues.
Train, mentor, and supervise a team of customer service professionals to ensure growth and optimize performance.
Collaborate with other departments to improve processes and enhance the customer experience, while ensuring compliance with policies.
Judi Health is a health technology company that provides benefit administration solutions to employers and health plans, using a Unified Claims Processing architecture to consolidate pharmacy and medical benefits. They are deploying infrastructure to power healthcare for millions of Americans, with a focus on operational efficiency and transparency.
Lead, coach, and develop a team of Member Service Representatives to deliver exceptional member experiences.
Manage daily operations, including real-time queue management and quality assurance through call audits and calibrations.
Track performance metrics and drive continuous improvement using data from Salesforce, Zendesk, and Talkdesk.
Twin Health empowers people to prevent and reverse chronic metabolic diseases like type 2 diabetes using AI Digital Twin technology. The company is scaling rapidly with over $100 million in funding and has been named one of Newsweek's Top Most Loved Workplaces.
Lead and motivate a team of customer service agents in a remote contact center.
Oversee daily operations to exceed service levels and customer satisfaction targets.
Collaborate with departments to improve processes and train staff.
Duluth Trading Company creates innovative workwear and gear for hands-on individuals. They foster a can-do, hard-working culture with a digital-first mindset.
Oversee a team of Patient Outreach Coordinators and Onboarding Specialists to ensure compliant and effective patient communications.
Coach team members on calling best practices and conversational techniques to address patient concerns.
Manage workflows, audits, and collaboration with hospital sites to optimize outreach operations.
Shields Health Solutions partners with hospitals to enhance their pharmacy services by connecting patients with hospital-based pharmacies. The company is dedicated to improving patient care and operates with a focus on teamwork and growth.
Responds to patient inquiries regarding healthcare accounts receivables across a multi-facility integrated healthcare delivery system.
Independently manages complex call escalations from team members in a high-volume billing Call Center.
Assists with training and mentoring new and existing staff and provides support to level I team members.
Henry Ford Health is a leading academic health system providing a comprehensive continuum of care across Michigan and beyond. With 12 hospitals and hundreds of ambulatory locations, the organization empowers team members to grow their careers and make a meaningful difference.
Supervise a team of Patient Access Representatives to ensure efficient handling of administrative and technical functions in the Call Center.
Serve as knowledge expert and resolve patient inquiries including scheduling, price estimates, financial screening, and escalations.
Monitor service performance, report metrics, provide coaching, and foster a patient-focused, cost-effective environment.
Clinical Health Network for Transformation (CHN) supports Planned Parenthood's mission to bring high-quality, affordable care to all communities. It is a collaboration of Planned Parenthood affiliates across the United States, committed to health equity and an inclusive workplace.
Supervise and support Patient Access Representatives in a high-volume contact center environment.
Serve as an escalation point for complex patient inquiries, ensuring compassionate and timely resolution.
Monitor performance metrics, coach staff, and drive process improvements for service excellence.
Partner Company is a healthcare organization dedicated to equitable patient access and high-quality service. They offer a collaborative, inclusive, and mission-driven culture.
Shape the strategy and operational performance of a large Patient Service Center organization.
Oversee complex services spanning patient access, contact center operations, data management, reimbursement, education, and copay assistance.
Lead innovation, strengthen operational excellence, and develop high-performing teams in a fully remote U.S. role.
Jobgether is a recruitment platform using AI-powered matching to streamline job applications. The company focuses on efficient, objective candidate screening and partners with hiring companies to manage the hiring process.
Deliver a respectful, compassionate experience for every caller, aiming for one-call resolution.
Complete crisis screening assessments and coordinate with crisis teams when immediate intervention is needed.
Manage and track referrals in Salesforce, including conducting outbound follow-up calls.
Centerstone is a nonprofit behavioral health system providing mental health and substance use disorder treatments. With thousands of employees, it is a dynamic, well-established organization focused on delivering care that changes people's lives.
Provide reporting, analysis, and actionable insights using NICE CXone tools to support contact center operations and performance.
Develop dashboards, reports, and scorecards for leadership to monitor KPIs and drive operational improvement.
Collaborate with contact center leadership and analysts to identify reporting needs and translate complex data into practical recommendations.
Essentia Health is a healthcare system dedicated to patient- and family-centered care across communities small and large. It operates with values of quality, hospitality, respect, and teamwork, and offers a supportive culture with flexible scheduling and wellness resources.
Lead and coach Support Analysts to deliver timely, accurate, and professional customer resolutions.
Manage daily support operations, ticket triage, queue health, SLAs, escalations, and quality monitoring.
Use performance data and cross-functional partnerships to drive continuous improvement.
Interwell Health is a kidney care management company that partners with physicians to reimagine healthcare and help patients live their best lives. The team is mission-driven, collaborative, humble, inclusive, and focused on delivering on promises.
Lead a team of Nurse Educators and Non-Clinical Support to provide world-class patient outreach experiences.
Manage client relationships and ensure compliance with operational practices and quality standards.
Coach and mentor team members to improve confidence, product knowledge, and communication skills.
Momentum Life Sciences partners with life science companies to design and deliver patient support programs that drive better health outcomes. With over 30 years of experience in the healthcare industry, they foster a collaborative and empowering culture.
Handle inbound and outbound member and provider inquiries via phone, email, and chat with professionalism and empathy.
Provide accurate information on benefits, eligibility, claims, prior authorization, billing, and provider portal support.
Collaborate with internal teams to resolve complex cases, identify process improvements, and meet performance goals.
XO Health is the first health plan designed by and for self-insured employers, delivering a unified health experience for members, providers, and payers. We are growing a multi-disciplinary team of diverse and digitally empowered employees committed to rebuilding trust in healthcare through transformation.
Lead and develop Business, Enterprise, and MDU Sales Support teams, overseeing daily service delivery and call center operations to ensure seamless customer order fulfillment.
Establish and monitor KPIs, productivity goals, and staffing levels while using tools like Calabrio and Five9 to drive performance and continuous improvement.
Partner across Sales, Engineering, and Field Operations to resolve roadblocks, improve processes, and enhance the customer experience.
Lumos is building one of the nation's fastest-growing 100% Fiber Optic networks through a joint venture with T-Mobile, aiming to connect 12 to 15 million homes by 2030. The company operates with a fast-paced, collaborative culture where team members are curious, solutions-oriented, and empowered to take ownership of their work.
Lead, mentor, and coach a team of over 50 direct and indirect reports to foster a high-performance culture.
Oversee daily Patient Service Center operations to ensure efficient, compliant, and high-quality service delivery.
Analyze KPIs, customer feedback, and operational data to drive continuous improvement and enhance patient and provider experiences.
The company provides patient support program services in the healthcare industry. The culture emphasizes operational excellence, compliance, and patient-centered care, with a large team environment.
Provide exceptional customer service to patients, labs, and pharmacies via phone and chat.
Develop deep product knowledge to address inquiries about treatments and appointments.
Maintain accurate records of interactions and escalate issues as needed.
Honeydew provides a platform connecting patients to licensed dermatologists and FDA-approved treatments for skin diseases. They have helped over 40,000 patients and are growing rapidly with a mission-driven team.