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About the Role:
- Supervise daily operations of patient access and contact center teams.
- Lead, coach, and develop Patient Access Representatives to meet service standards.
Key Responsibilities:
- Manage escalations and complex patient inquiries with compassion.
- Monitor performance metrics and implement process improvements.
Benefits:
- Comprehensive medical, dental, and vision coverage.
- Retirement plan with employer match and generous PTO.
Partner Company
Partner Company is a healthcare organization dedicated to equitable patient access and high-quality service. They offer a collaborative, inclusive, and mission-driven culture.