Patient Access Supervisor

Essential Functions:

• Supervise a team of Patient Access Representatives to ensure efficient handling of all administrative and technical functions.
• Serve as the knowledge expert and resource for team members, resolving patient inquiries including scheduling, price estimates, and escalations.
• Monitor service performance, report metrics, and provide coaching to meet accuracy and productivity goals.

Qualifications:

• Associate degree or higher, or equivalent experience in business or health services administration.
• Two or more years in healthcare contact centers, patient access, or related settings; prior supervisory experience.
• Customer focus, ability to multi-task, and English proficiency; dedication to Planned Parenthood’s mission.

Key Requirements:

• Commitment to advancing racial equity and understanding of structural racism in healthcare.
• Awareness of multiple group identities and strong self-awareness, empathy, and humility.
• Ability to communicate clearly, act on feedback related to equity, and build trust across cultural differences.