Source Job

• Lead, coach, and manage the Client Support team to meet KPIs and service levels.
• Own day-to-day team operations including queues, scheduling, and CRM data.
• Act as escalation point for client issues and drive process improvements.

Campminder builds software that supports summer camps in their digital transformation, creating value for an industry that enables meaningful experiences for kids. With over 100 employees, the company is stable, profitable, and known for a values-led culture emphasizing work/life balance, flexibility, and emerging technology.

• Lead, coach, and develop a team of Member Service Representatives to deliver exceptional member experiences.
• Manage daily operations, including real-time queue management and quality assurance through call audits and calibrations.
• Track performance metrics and drive continuous improvement using data from Salesforce, Zendesk, and Talkdesk.

Twin Health empowers people to prevent and reverse chronic metabolic diseases like type 2 diabetes using AI Digital Twin technology. The company is scaling rapidly with over $100 million in funding and has been named one of Newsweek's Top Most Loved Workplaces.

• Monitor agent performance in quality, productivity, and attendance to maintain QA scores above 9%.
• Provide frequent coaching based on QA feedback, metrics, and ticket observations.
• Handle escalations, ensure schedule adherence, and maintain coaching logs.

Clipboard is on a mission to uplift communities through its app-based marketplace that connects healthcare professionals with workplaces. Founded in 2016, the company is a remote-first team of over 1,000 people and has been profitable since 2022.

• Serves as a senior member of the Contact Center team, providing first-line support and mentoring to specialists.
• Assists supervisors with day-to-day operations, training, and handling escalated calls.
• Balances leadership duties with at least 50% of time actively answering calls to maintain frontline expertise.

Ventra is a leading business solutions provider for facility-based physicians, focusing on Revenue Cycle Management. The company fosters a culture of transparency and data-driven solutions, offering a robust rewards program.

• You will oversee chat and contact center operations, create training materials and protocols to enable support teams to work independently.
• You will improve customer service quality by analyzing support data and coaching staff on best practices.
• You will configure and optimize the Amazon Connect platform, managing routing rules, automation, and workflows.

The New Jersey Innovation Authority deploys digital services to solve public interest challenges for New Jersey residents. The team uses data and modern methods, collaborating with stakeholders inside and outside government.

• Lead a team of 12-16 Incident Coordinators through coaching, goal setting, and performance reviews.
• Drive service quality by monitoring calls, completing QA scoring, and providing constructive feedback.
• Resolve escalated customer matters and coordinate staffing to maintain smooth operations.

TransUnion is a global information and insights company that helps consumers and businesses transact with confidence through identity protection and data solutions. With over 12,000 associates across 30+ countries, it fosters a friendly, forward-thinking culture that values innovation and inclusion.

• Lead operational excellence across a global, multi-site customer experience network with a focus on BPO performance.
• Drive automation and AI opportunities to improve productivity and simplify experiences for customers and agents.
• Act as the primary point of contact for BPO leadership and ensure consistent service delivery and governance.

The partner company is a technology organization specializing in customer experience operations. It offers a remote-first work culture and values-driven, collaborative environment.

• Lead and develop Business, Enterprise, and MDU Sales Support teams, overseeing daily service delivery and call center operations to ensure seamless customer order fulfillment.
• Establish and monitor KPIs, productivity goals, and staffing levels while using tools like Calabrio and Five9 to drive performance and continuous improvement.
• Partner across Sales, Engineering, and Field Operations to resolve roadblocks, improve processes, and enhance the customer experience.

Lumos is building one of the nation's fastest-growing 100% Fiber Optic networks through a joint venture with T-Mobile, aiming to connect 12 to 15 million homes by 2030. The company operates with a fast-paced, collaborative culture where team members are curious, solutions-oriented, and empowered to take ownership of their work.

• Own daily operational execution, SLA compliance, quality scores, and site performance across partner-managed queues.
• Lead vendor huddles, performance reviews, and root cause analysis to drive continuous improvement.
• Serve as primary operational point of contact for vendor leadership and align workforce planning with WFM.

Twilio is a cloud communications company that empowers developers to build personalized customer experiences through innovative APIs. With hundreds of thousands of business customers and a remote-first culture, Twilio fosters global inclusion and a collaborative team environment.

• Manage partner communications, shared inboxes, and ServiceNow support for the Claims team within the HQR contract.
• Coordinate operational activities across Product, Engineering, and CMS stakeholders to ensure inquiries are routed and resolved.
• Develop knowledge management documentation and process improvements to streamline recurring support needs.

Bellese is a mission-driven digital services company committed to pioneering innovative technology solutions in civic healthcare. Operating with a collaborative, remote-first culture, they focus on making a meaningful impact on public health outcomes through service design and product thinking.

• Lead a non-clinical outreach team, overseeing daily operations and EHR/platform administration.
• Monitor KPIs, manage escalations, and implement workflow improvements for patient engagement.
• Coach, mentor, and develop a remote team while fostering an inclusive, patient-centered culture.

Aledade PBC is a public benefit corporation that empowers independent primary care practices to thrive in value-based care. Founded in 2014, the company has grown into the largest network of independent primary care in the country, fostering a remote-first, collaborative, and inclusive culture.

• Lead a team of approximately 15 Home Concierge Specialists in a high-volume outbound contact center environment.
• Coach individual performance through weekly sessions, call reviews, and behavior-based feedback.
• Own team results across sales conversion, customer outcomes, and call quality to drive continuous improvement.

Clever Real Estate helps people make confident decisions when buying or selling a home. Since 2017, the company has helped over 30,000 families and saved consumers more than $210 million in real estate fees, with nine consecutive years of revenue growth.

• Lead and develop a team of 12–14 licensed Customer Service Agents to achieve performance goals.
• Drive customer service performance by monitoring metrics, identifying trends, and implementing improvement plans.
• Resolve complex customer escalations while modeling exceptional service and professionalism.

Kin makes homeowners insurance simpler and more affordable using data and technology. Founded in 2016, it is a remote-first employer with over 35 states and has earned recognition as a Great Places to Work Certified company.

• Lead the customer support operation across both app users and enterprise partners, managing KPIs such as CSAT and response times.
• Personally own enterprise customer onboarding and support, ensuring smooth license activations and timely issue resolution.
• Partner with a Philippines-based managed service team to optimize workflows, maintain SOPs, and drive continuous improvement.

Watch Duty is a mission-driven nonprofit delivering real-time wildfire intelligence to residents, first responders, and critical infrastructure partners. They are a growing organization with a culture focused on public safety and data-driven decision-making.

• Manage daily service of accounts and support innovative transportation services.
• Recruit, vet, and credential third-party transportation providers while ensuring excellent customer service.
• Liaise between EverDriven, clients, and parents to monitor performance and maintain compliance.

EverDriven is the nation's leading provider of alternative student transportation, partnering with school districts to serve students in need. Its tech-enabled, human-led model and people-first culture have driven success since 2006.

• Lead day-to-day operations of the Landowner Relations team, ensuring accurate and timely handling of landowner inquiries in a high-volume service environment.
• Provide leadership, coaching, and performance management to balance productivity, quality, and landowner experience.
• Partner with internal teams to coordinate resolution of complex inquiries and identify operational improvements.

EQT Corporation is an energy company focused on natural gas production. They foster a culture of transparent leadership and collaboration, where every voice is heard.

• Resolve complex participant inquiries and escalated cases, providing consultation and guidance to team members.
• Identify process improvement opportunities through case reviews and support the implementation of improved processes.
• Create and maintain team metrics and dashboards to improve operational visibility and efficiency.

The partner company provides healthcare benefit account administration and complex issue resolution. They offer a fully remote work environment with a focus on operational excellence and customer service.

• Turn every customer message into clear, owned, and due-dated work using an internal scoping process.
• Reproduce data and metric issues, gather evidence, and resolve directly or hand Engineering a clean, actionable ticket.
• Monitor account KPIs, product usage, and trends to identify low engagement, risks, and opportunities for proactive follow-up.

Kairon is the execution layer for healthcare, turning fragmented claims and clinical data into workflows for ACOs and health networks to capture shared savings. We are a seed-stage team of under 10, AI-native by construction, working with live customers managing real patient populations.

• Handle inbound and outbound calls and respond to customer inquiries via text and email.
• Manage and update customer cases, documenting all interactions accurately.
• Resolve routine issues at first contact and escalate complex cases as needed.

Five Star Solutions provides customer support and business process services. The company values diversity and is committed to maintaining a professional workforce while delivering the best service possible to its customers.

• Acts as the first point of contact for customer requests related to commercial audits and workers' compensation policies.
• Establishes and maintains professional relationships with external and internal customers.
• Completes research, coordinates with departments, and documents transactions accurately.

Liberty Mutual provides insurance and related services, including premium audit and workers' compensation support. The company is a large, global insurer with a culture that values inclusion, support, and professional development.