Lead day-to-day operations of the Landowner Relations team, ensuring accurate and timely handling of landowner inquiries in a high-volume service environment.
Provide leadership, coaching, and performance management to balance productivity, quality, and landowner experience.
Partner with internal teams to coordinate resolution of complex inquiries and identify operational improvements.
Monitor agent performance in quality, productivity, and attendance to maintain QA scores above 9%.
Provide frequent coaching based on QA feedback, metrics, and ticket observations.
Handle escalations, ensure schedule adherence, and maintain coaching logs.
Clipboard is on a mission to uplift communities through its app-based marketplace that connects healthcare professionals with workplaces. Founded in 2016, the company is a remote-first team of over 1,000 people and has been profitable since 2022.
Lead and coach a team of M365 Ambassadors through biweekly 1:1 sessions and performance improvement plans.
Oversee case queue triage, resolve escalated issues, and ensure SLA adherence.
Analyze team performance, share insights, and collaborate with operations to improve POD effectiveness.
This role involves managing a POD of M365 Ambassadors to ensure operational performance and high-quality service for Microsoft customers. The team fosters a collaborative environment aligned with service excellence, focusing on people management and operational oversight.
Oversee daily portfolio service operations, monitor vendor performance, and serve as a key point of contact for client inquiries and issue resolution.
Conduct meticulous reconciliation and quality control checks on active assignments to maintain high organizational standards.
Coordinate daily workflows to meet deadlines and ensure strict compliance with client-specific requirements.
OPENLANE builds the world's most advanced digital marketplace for used vehicles, helping customers buy and sell smarter with data-driven insights. The company has about 5,000 employees and maintains a culture of internal promotions, diverse career paths, and meaningful advancement.
Serve as first point of contact for homeowners, handling inquiries and scheduling inspections.
Coordinate project documentation, permits, and CRM records to ensure smooth operations.
Support marketing initiatives including email campaigns, social media, and online reviews.
A fast-growing, family-owned roofing company based in Raleigh, North Carolina, focused on honesty, education, and exceptional customer service. The company is small and family-oriented, seeking a proactive virtual assistant to support operations.
Lead and support frontline Customer Solutions teams in a hybrid environment, focusing on exceptional customer experiences.
Coach and develop team members to grow skills and confidence as Scout scales.
Partner cross-functionally to improve processes and scale the support organization.
Scout Motors is reviving an iconic American vehicle brand, developing electric and range-extended pickup trucks and rugged SUVs. The company fosters an entrepreneurial, inclusive culture and empowers teams to innovate and build from the ground up.
Guide and mentor customer support team members towards achieving operational goals.
Ensure excellent team communication, problem-solving, and professional etiquette for highest customer satisfaction.
Collaborate with managers from other departments to discuss issues and process improvements.
We are building an open, safe and sustainable marketplace for gamers. Our marketplace supports close to 20m+ active users and is growing fast, with a culture of trust and safety.
Lead and motivate a team of customer service agents in a remote contact center.
Oversee daily operations to exceed service levels and customer satisfaction targets.
Collaborate with departments to improve processes and train staff.
Duluth Trading Company creates innovative workwear and gear for hands-on individuals. They foster a can-do, hard-working culture with a digital-first mindset.
Work independently to establish contact with multiple landowners and negotiate lease agreements for energy development projects.
Travel to meet landowners as needed and provide daily updates to internal database and progress reports to project managers.
Conduct limited title research and prepare Lease Purchase Reports with executed agreements and related documents.
Purple Land Management is a tech-enabled provider of land services that negotiates the buying, selling, and leasing of mineral rights. Founded in 2010 and headquartered in Fort Worth, Texas, the company is backed by Satori Capital and uses proprietary software to track data.
Lead, coach, and develop a team of six Business Account Coordinators to ensure exceptional B2B customer support.
Serve as an escalation point for complex customer issues and drive process improvements for service excellence.
Partner with cross-functional teams including Customer Experience, Finance, and Retail Operations to achieve business goals.
Red Wing Shoe Company is a global footwear company based in Red Wing, Minnesota, with 2,300 employees worldwide. They maintain a close-knit family atmosphere as a privately-held company, focusing on innovation and employee engagement.
Conduct client intake assessments to evaluate maintenance and operational needs.
Develop and implement individualized case management plans with measurable benchmarks.
Coordinate with internal teams and vendors to ensure timely resolution of service requests.
Citiside Properties is a property management company that manages properties for investors with portfolios of homes and/or multi-unit apartments. They value trust, transparency, and a go-getter attitude.
Serve as the primary relationship manager for a portfolio of servicing clients and strategic partners.
Oversee servicing operations, transfer initiatives, and operational excellence across assigned portfolios.
Monitor portfolio performance metrics and coordinate with internal teams to drive client experience.
Zippy is a fintech company that provides home loans and insurance exclusively for manufactured home buyers, offering a seamless digital experience. The remote-first team is spread across multiple states, backed by institutional investors, and committed to finance happiness through homeownership.
Serve as the trusted advisor and liaison between clients and internal teams to manage requests and resolve issues.
Provide timely, results-based customer service through phone and Zendesk ticketing, triaging and escalating as needed.
Track key performance indicators like satisfaction, retention, and revenue growth to drive client success.
Enumerate is a software company that provides community association management solutions. They cultivate a collaborative, client-focused culture dedicated to delivering exceptional service.
Lead and coach Support Analysts to deliver timely, accurate, and professional customer resolutions.
Manage daily support operations, ticket triage, queue health, SLAs, escalations, and quality monitoring.
Use performance data and cross-functional partnerships to drive continuous improvement.
Interwell Health is a kidney care management company that partners with physicians to reimagine healthcare and help patients live their best lives. The team is mission-driven, collaborative, humble, inclusive, and focused on delivering on promises.
Lead daily operations and align execution with broader business goals.
Manage agent attendance, quality, and performance with coaching and follow-up.
Oversee onboarding, compliance, and monthly invoicing while driving workforce growth.
This role is with a partner company that operates a remote, distributed workforce providing outsourced services. The company is scaling to 100 active agents and values hands-on leadership, accountability, and quality.
Support daily operations of customer care across all contact channels, ensuring high-quality service and satisfaction.
Oversee and guide a team of supervisors, monitor performance, provide coaching, and implement best practices.
Analyze KPI dashboards, resolve escalated issues, and partner with cross-functional teams to drive continuous improvement.
Golden Pet Brands creates a world where pets live longer, healthier lives from their first meal. They are a pet food company with multiple brands and have donated over $9 million to date, fostering a culture of ownership and collaboration.
Lead and develop a team of Account Managers, coaching them through regular 1:1s and feedback.
Own client relationships as the senior operations owner for high-priority accounts.
Manage escalations end-to-end and drive activation and growth strategies.
They are the nation's leading provider of alternative student transportation, partnering with school districts to serve students who need it most. Since 2006, they have helped organizations solve complex transportation challenges with a people-first approach.
Lead and grow the Product Support team, setting SLAs, performance goals, and ticket-handling standards.
Own and optimize the Zendesk instance, including macros, triggers, and automations to scale support.
Serve as the connective tissue between Support, Customer Success, Product, and Engineering for bugs, incidents, and trends.
Ellevation provides technology solutions that help educators and multilingual learners succeed. They are a growing, mission-driven company that values empathy, systems thinking, and building a diverse and inclusive team.
Execute public involvement programs in compliance with New York Article VII regulations and PSC orders.
Conduct one-on-one outreach with landowners to explain transmission line impacts and access needs.
Interface with construction managers and respond to community complaints to ensure compliance.
Canacre provides technical leadership in environmental and land services throughout the project lifecycle, focusing on regulatory understanding and stakeholder relationships. The company emphasizes continuous development, trust, and collaboration, with a culture that values diversity and impact.
Manage a portfolio of commercial properties in the East Bay, CA, ensuring tenant and owner satisfaction.
Oversee lease terms, CAM estimates, construction management, and accrual accounting.
Collaborate with a high-trust team to solve complex problems and deliver exceptional service.
Windsor Management provides white-glove property management services for commercial properties. They are a rapidly growing, female-founded company recognized as a Great Place to Work, with a collaborative and high-trust culture.
Oversee the successful delivery of a large solar program market outreach team, ensuring goals, budgets, and client satisfaction.
Lead and manage a multidisciplinary team, including performance management, workload distribution, and professional development.
Engage with clients, partners, and stakeholders to maintain relationships and drive strategic growth.
Energy Solutions provides performance-based energy, carbon, and water-use savings solutions to utility, government, and institutional clients. Since 1995, they have grown into a mission-driven company with a supportive and energetic culture.