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Key Responsibilities:
- Serve as the primary relationship manager for an assigned portfolio of servicing clients and strategic partners.
- Lead servicing oversight activities, including issue resolution, operational escalations, and client-specific initiatives.
- Coordinate and manage client requests, servicing approvals, and operational deliverables in alignment with servicing requirements.
Qualifications:
- Bachelor’s degree in Business, Finance, or related field preferred; 5+ years of experience in loan servicing or client management.
- Strong understanding of servicing operations, portfolio oversight, and regulatory compliance.
- Exceptional communication and analytical skills with experience using Excel and business intelligence platforms.
Total Rewards:
- Competitive compensation with equity, comprehensive health coverage, and paid parental leave.
- Remote-first culture with generous PTO, wellbeing programs, and no meeting Wednesdays.
- Opportunities for career growth in a mission-driven company focused on affordable housing.
Zippy
Zippy is a fintech company that provides home loans and insurance exclusively for manufactured home buyers, offering a seamless digital experience. The remote-first team is spread across multiple states, backed by institutional investors, and committed to finance happiness through homeownership.