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What You'll Do:
- Lead, coach, and develop a team of Business Account Coordinators, fostering a collaborative, customer-focused culture.
- Provide day-to-day leadership to ensure operational goals and service standards are achieved.
- Serve as an escalation point for complex customer concerns, driving effective resolutions.
Qualifications:
- Associate degree or equivalent, with five or more years of customer service experience.
- Previous leadership experience preferred, with strong coaching and development skills.
- Experience supporting B2B customers and working with Salesforce, ERP, and Microsoft Office.
Why You'll Enjoy This Opportunity:
- Make a meaningful impact leading a dedicated support team and strengthening customer relationships.
- Drive improvements that enhance both customer and employee experience.
- Develop people and create operational excellence in a collaborative environment.
Red Wing Shoe Company
Red Wing Shoe Company is a global footwear company based in Red Wing, Minnesota, with 2,300 employees worldwide. They maintain a close-knit family atmosphere as a privately-held company, focusing on innovation and employee engagement.