Landowner Relations Manager

Team Leadership & Performance Management:

• Provide coaching, performance management, and informal leadership to the Landowner Relations team.
• Foster a culture of accountability and continuous improvement.

Operational Execution & Case Management:

• Oversee case and task execution in a digital case management environment, ensuring adherence to processes.
• Manage workload and capacity to meet service expectations.

Quality & Landowner Experience:

• Maintain high quality standards and ensure positive landowner experiences.
• Handle escalated matters and coordinate resolution across teams.

Process & Program Improvement:

• Support the evolution of Landowner Relations through process, technology, and automation improvements.
• Identify operational gaps and opportunities for enhanced efficiency.