Partner Services Analyst II
Benefits
4w PTO
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Accountabilities:
- Review and resolve complex participant inquiries and escalated cases.
- Identify process improvement opportunities and support implementation.
- Create and maintain team metrics and dashboards for operational visibility.
Requirements:
- High school diploma with 4-6 years of experience in customer service or operations.
- Strong customer-service orientation and analytical problem-solving.
- Excellent organizational and time-management skills; Salesforce experience preferred.
Benefits:
- Competitive hourly pay with performance-based incentives.
- Comprehensive medical, dental, and vision coverage.
- Generous PTO, paid holidays, and parental leave.
Partner Company
The partner company provides healthcare benefit account administration and complex issue resolution. They offer a fully remote work environment with a focus on operational excellence and customer service.