Lead, coach, and develop a team of Member Service Representatives to deliver exceptional member experiences.
Manage daily operations, including real-time queue management and quality assurance through call audits and calibrations.
Track performance metrics and drive continuous improvement using data from Salesforce, Zendesk, and Talkdesk.
Twin Health empowers people to prevent and reverse chronic metabolic diseases like type 2 diabetes using AI Digital Twin technology. The company is scaling rapidly with over $100 million in funding and has been named one of Newsweek's Top Most Loved Workplaces.
Supervise and coach a remote team of Collections agents through call reviews, live monitoring, and side-by-side sessions.
Stay visible and available throughout the workday to handle escalations and model effective negotiation and de-escalation techniques.
Use performance data and direct observation to identify trends and build tailored coaching plans that drive measurable improvement.
Mission Lane is a purpose-driven fintech company combining data, technology, and service to help people on the path to financial success. With over four million customers and backed by leading investors, the company fosters a culture of empathy, collaboration, and respect.
Lead a team of Outbound Patient Enrollment Specialists, providing daily coaching on call quality, script adherence, and patient communication.
Monitor call volume, enrollment conversion, and productivity metrics, adjusting team focus to meet targets.
Conduct call audits and quality assurance reviews, giving direct feedback to ensure Cadence's enrollment standards.
Cadence is a clinical AI company automating the treatment of chronic disease. It partners with over 20 leading health systems and serves a population of more than 100,000 patients, recognized by TIME as a top healthtech company and LinkedIn as a top startup.
Lead a non-clinical outreach team, overseeing daily operations and EHR/platform administration.
Monitor KPIs, manage escalations, and implement workflow improvements for patient engagement.
Coach, mentor, and develop a remote team while fostering an inclusive, patient-centered culture.
Aledade PBC is a public benefit corporation that empowers independent primary care practices to thrive in value-based care. Founded in 2014, the company has grown into the largest network of independent primary care in the country, fostering a remote-first, collaborative, and inclusive culture.
Lead, mentor, and motivate the sales team to exceed performance objectives.
Monitor sales metrics and analyze trends to drive revenue and achieve team quotas.
Manage day-to-day sales performance, deliver timely feedback, and foster a client-first culture.
Honor Technology provides technology, tools, and services to empower older adults to live independently. With a global franchise network and over 100,000 Care Pros, they deliver over 50 million hours of personalized care annually.
Lead and develop Business, Enterprise, and MDU Sales Support teams, overseeing daily service delivery and call center operations to ensure seamless customer order fulfillment.
Establish and monitor KPIs, productivity goals, and staffing levels while using tools like Calabrio and Five9 to drive performance and continuous improvement.
Partner across Sales, Engineering, and Field Operations to resolve roadblocks, improve processes, and enhance the customer experience.
Lumos is building one of the nation's fastest-growing 100% Fiber Optic networks through a joint venture with T-Mobile, aiming to connect 12 to 15 million homes by 2030. The company operates with a fast-paced, collaborative culture where team members are curious, solutions-oriented, and empowered to take ownership of their work.
Monitor agent performance in quality, productivity, and attendance to maintain QA scores above 9%.
Provide frequent coaching based on QA feedback, metrics, and ticket observations.
Handle escalations, ensure schedule adherence, and maintain coaching logs.
Clipboard is on a mission to uplift communities through its app-based marketplace that connects healthcare professionals with workplaces. Founded in 2016, the company is a remote-first team of over 1,000 people and has been profitable since 2022.
Lead a fully remote team of Account Executives, owning team performance against monthly targets for leads and loan applications.
Coach and develop AEs through 1:1s, pipeline reviews, and live feedback, holding them to production standards.
Manage pipeline accuracy, forecast submissions, and partner relationships, ensuring compliant framing of lender introductions.
Knock is redefining the home buying and selling experience with its innovative Bridge Loan™ product, empowering homebuyers to 'buy before they sell'. Founded in 2015, Knock has grown into a trusted partner for thousands of homebuyers and a network of 60,000+ loan officers and agents, backed by top investors and honored as one of Inc.'s Best Workplaces six times.
Lead, coach, and manage the Client Support team to meet KPIs and service levels.
Own day-to-day team operations including queues, scheduling, and CRM data.
Act as escalation point for client issues and drive process improvements.
Campminder builds software that supports summer camps in their digital transformation, creating value for an industry that enables meaningful experiences for kids. With over 100 employees, the company is stable, profitable, and known for a values-led culture emphasizing work/life balance, flexibility, and emerging technology.
Provide warm, responsive customer support across email, chat, and phone.
Build rapport with customers to understand their needs and guide them through their home-buying journey.
Assign leads to partner agents and troubleshoot inquiries with clarity and care.
Neighborhoods.com and 55places.com are real estate platforms that help home buyers find their next home. The company emphasizes customer service excellence and offers a remote, contract-based work environment.
Lead, coach, and develop a high-performing sales team to achieve and exceed targets.
Monitor performance metrics, provide feedback, and conduct regular sales meetings and reviews.
Collaborate with management to establish sales goals and implement process improvements.
The company helps clients navigate service animal and emotional support animal programs through a remote call center sales team. It is a fast-paced, results-oriented organization focused on revenue growth and team mentorship.
Refine and manage the internal Deal Registration process for the region, ensuring maximum gross profit.
Provide backup support to the Sales Operations Manager and manage Regional Sales Coordinators.
Conduct 30/60/90 day and annual performance reviews, and mentor junior team members on professional growth.
GuidePoint Security provides trusted cybersecurity expertise, solutions and services that help organizations make better decisions and minimize risk. With over 1,300 employees, it is a rapidly growing, profitable, privately-held value added reseller serving more than 6,200 customers.
Support daily operations of customer care across all contact channels, ensuring high-quality service and satisfaction.
Oversee and guide a team of supervisors, monitor performance, provide coaching, and implement best practices.
Analyze KPI dashboards, resolve escalated issues, and partner with cross-functional teams to drive continuous improvement.
Golden Pet Brands creates a world where pets live longer, healthier lives from their first meal. They are a pet food company with multiple brands and have donated over $9 million to date, fostering a culture of ownership and collaboration.
Serves as a senior member of the Contact Center team, providing first-line support and mentoring to specialists.
Assists supervisors with day-to-day operations, training, and handling escalated calls.
Balances leadership duties with at least 50% of time actively answering calls to maintain frontline expertise.
Ventra is a leading business solutions provider for facility-based physicians, focusing on Revenue Cycle Management. The company fosters a culture of transparency and data-driven solutions, offering a robust rewards program.
Optimize call performance and coach agents to improve conversion from lead to move-in.
Build and maintain funnel dashboards in Hex to track stage-by-stage conversion and drop-off.
Drive retention outreach and standing up interventions to reduce churn.
PadSplit is a marketplace for affordable housing, connecting renters with rooms. It is a growth-stage company with a remote-first culture and a focus on member growth.
Handle complex customer inquiries and oversee call center operations, including monitoring performance and resolving issues.
Train, mentor, and supervise a team of customer service professionals to ensure growth and optimize performance.
Collaborate with other departments to improve processes and enhance the customer experience, while ensuring compliance with policies.
Judi Health is a health technology company that provides benefit administration solutions to employers and health plans, using a Unified Claims Processing architecture to consolidate pharmacy and medical benefits. They are deploying infrastructure to power healthcare for millions of Americans, with a focus on operational efficiency and transparency.
Meet with 2–3 pre-qualified homeowners daily with no cold calling.
Close high-ticket sales using industry-leading training and elite close rates.
Fast track to leadership with a clear promotion path and uncapped commissions.
Home Genius Exteriors is a high-growth home exterior company that scaled from $2.7M to $292M in six years. They are a driven, performance-oriented organization focused on sales leadership and career acceleration.
Lead and support a virtual team of Transitions of Care Coordinators, providing day-to-day guidance and fostering a patient-focused environment.
Dedicate approximately 30% of your time to direct transitions-of-care patient support, coordinating appointments, transportation, and equipment.
Oversee team performance, develop workflows, and contribute to program development and cross-functional initiatives.
This organization partners with healthcare providers to support patient transitions from hospital to home. They operate with a virtual team and emphasize patient-centered care and professional growth.
Manage a steady flow of inbound and outbound calls with potential clients and their families to understand needs.
Match clients to appropriate in-home care solutions and clearly communicate how Home Instead can help.
Meet or exceed individual and team sales metrics, including call volume, conversion rates, and quality standards.
Honor Technology is changing how society cares for older adults through its consumer care brand, Home Instead, offering in-home care services backed by technology. With more than 100,000 Care Pros globally, the company fosters a people-first culture guided by leadership principles of integrity, compassion, and excellence.
Conduct outbound outreach to prospective business and fleet customers using approved lead-generation channels.
Engage decision-makers to understand vehicle and fleet needs, and identify sales opportunities.
Qualify leads and hand off to appropriate sales resources while maintaining accurate CRM records.
Concentrix is a global technology and services leader that powers the brands of the future, helping over 2000 well-known brands improve their businesses with technology and integrated solutions in over 70 countries. It is a Fortune 500 company with a people-first, inclusive culture, earning awards for best workplaces and career growth.