Outbound Team Supervisor

What You'll Do:

• Lead a team of Outbound Patient Enrollment Specialists with daily coaching on call quality and script adherence.
• Monitor call volume and enrollment conversion, adjusting team focus to meet targets.
• Conduct call audits and quality assurance reviews, giving direct feedback.

What You Need:

• 5+ years of experience in outbound sales, customer service, or patient enrollment in a high-volume phone environment.
• Working knowledge of CRM and dialer platforms, with ability to manage pipeline coverage.
• Ability to maintain strict patient confidentiality per HIPAA and experience handling escalated conversations.

Compensation:

• Base salary range of $65,000-$75,000 per year.
• Eligible for incentive compensation with an OTE of $115,000-$125,000.
• Actual compensation based on experience, skills, internal equity, and applicable law.

Benefits & Perks:

• Competitive pay and equity.
• Fully remote work with comprehensive health coverage: medical, dental, and vision.
• Paid time off, 401k plan with matching, paid parental leave, and home office stipend.