Oversee a team of Patient Outreach Coordinators and Onboarding Specialists to ensure compliant and effective patient communications.
Coach team members on calling best practices and conversational techniques to address patient concerns.
Manage workflows, audits, and collaboration with hospital sites to optimize outreach operations.
Shields Health Solutions partners with hospitals to enhance their pharmacy services by connecting patients with hospital-based pharmacies. The company is dedicated to improving patient care and operates with a focus on teamwork and growth.
Lead daily patient access and pre-access operations, coordinating registration and scheduling activities.
Supervise, coach, and develop team members through training, feedback, and performance evaluations.
Monitor operational KPIs such as point-of-service collections, wait times, and productivity to identify improvement opportunities.
The company specializes in healthcare revenue cycle management, focusing on patient access and pre-access operations. It is a growth-oriented organization that emphasizes innovation, collaboration, and work-life flexibility for its employees.
Supervise a team of Patient Access Representatives to ensure efficient handling of administrative and technical functions in the Call Center.
Serve as knowledge expert and resolve patient inquiries including scheduling, price estimates, financial screening, and escalations.
Monitor service performance, report metrics, provide coaching, and foster a patient-focused, cost-effective environment.
Clinical Health Network for Transformation (CHN) supports Planned Parenthood's mission to bring high-quality, affordable care to all communities. It is a collaboration of Planned Parenthood affiliates across the United States, committed to health equity and an inclusive workplace.
Lead a team of Outbound Patient Enrollment Specialists, providing daily coaching on call quality, script adherence, and patient communication.
Monitor call volume, enrollment conversion, and productivity metrics, adjusting team focus to meet targets.
Conduct call audits and quality assurance reviews, giving direct feedback to ensure Cadence's enrollment standards.
Cadence is a clinical AI company automating the treatment of chronic disease. It partners with over 20 leading health systems and serves a population of more than 100,000 patients, recognized by TIME as a top healthtech company and LinkedIn as a top startup.
Handle complex customer inquiries and oversee call center operations, including monitoring performance and resolving issues.
Train, mentor, and supervise a team of customer service professionals to ensure growth and optimize performance.
Collaborate with other departments to improve processes and enhance the customer experience, while ensuring compliance with policies.
Judi Health is a health technology company that provides benefit administration solutions to employers and health plans, using a Unified Claims Processing architecture to consolidate pharmacy and medical benefits. They are deploying infrastructure to power healthcare for millions of Americans, with a focus on operational efficiency and transparency.
Manage patient engagement through telephonic outreach and enrollment while carrying your own monthly targets.
Lead and coach a small patient engagement team, building playbooks and scaling processes.
Coordinate with operations, clinical, and site leadership to align outreach priorities.
Atlas Oncology Partners provides oncology practices with staff, contracts, and tools to deliver whole-person, value-based care to cancer patients. The company is a startup that prioritizes collaboration and a tight-knit team culture.
Lead, mentor, and coach a team of over 50 direct and indirect reports to foster a high-performance culture.
Oversee daily Patient Service Center operations to ensure efficient, compliant, and high-quality service delivery.
Analyze KPIs, customer feedback, and operational data to drive continuous improvement and enhance patient and provider experiences.
The company provides patient support program services in the healthcare industry. The culture emphasizes operational excellence, compliance, and patient-centered care, with a large team environment.
Lead and support a virtual team of Transitions of Care Coordinators, providing day-to-day guidance and fostering a patient-focused environment.
Dedicate approximately 30% of your time to direct transitions-of-care patient support, coordinating appointments, transportation, and equipment.
Oversee team performance, develop workflows, and contribute to program development and cross-functional initiatives.
This organization partners with healthcare providers to support patient transitions from hospital to home. They operate with a virtual team and emphasize patient-centered care and professional growth.
Serves as a senior member of the Contact Center team, providing first-line support and mentoring to specialists.
Assists supervisors with day-to-day operations, training, and handling escalated calls.
Balances leadership duties with at least 50% of time actively answering calls to maintain frontline expertise.
Ventra is a leading business solutions provider for facility-based physicians, focusing on Revenue Cycle Management. The company fosters a culture of transparency and data-driven solutions, offering a robust rewards program.
Educate patients about eligible healthcare services and directly schedule them with the provider team.
Build trust-based relationships with patients, empathetically presenting Strive's care model and addressing inquiries and objections.
Handle high call volumes in a remote contact center, meeting daily performance metrics and quality standards.
Strive Health is on a mission to transform chronic conditions by identifying risk earlier, coordinating thoughtful care, and supporting people through every stage of their health journey. They are a dedicated team of passionate Strivers who care deeply about making an impact, show up for one another as One Team, and find ways to elevate the everyday.
Supervise and coach a remote team of Collections agents through call reviews, live monitoring, and side-by-side sessions.
Stay visible and available throughout the workday to handle escalations and model effective negotiation and de-escalation techniques.
Use performance data and direct observation to identify trends and build tailored coaching plans that drive measurable improvement.
Mission Lane is a purpose-driven fintech company combining data, technology, and service to help people on the path to financial success. With over four million customers and backed by leading investors, the company fosters a culture of empathy, collaboration, and respect.
Serve as the first point of contact for patients, scheduling appointments and coordinating referrals.
Verify insurance and demographic information, ensuring accuracy and compliance.
Document interactions in electronic medical records and escalate complex issues appropriately.
This role is posted on behalf of a partner company, and managed through Jobgether's AI-powered matching process. The company is a healthcare support provider that values compassion and efficiency in patient access services.
Make outbound calls to hospitals and clinics to conduct brief surveys on after-hours and emergency protocols.
Accurately document responses using provided systems while maintaining a professional demeanor.
Handle a high volume of calls, meeting quality standards and protecting confidential information.
Five Star Solutions provides outsourced customer service and survey services for healthcare clients. They are a growing company focused on remote work, offering a supportive environment with paid training and benefits.
Lead, coach, and develop a team of Member Service Representatives to deliver exceptional member experiences.
Manage daily operations, including real-time queue management and quality assurance through call audits and calibrations.
Track performance metrics and drive continuous improvement using data from Salesforce, Zendesk, and Talkdesk.
Twin Health empowers people to prevent and reverse chronic metabolic diseases like type 2 diabetes using AI Digital Twin technology. The company is scaling rapidly with over $100 million in funding and has been named one of Newsweek's Top Most Loved Workplaces.
Supervise and develop Patient Connection Center staff handling imaging order accuracy, insurance verification, and authorizations.
Monitor performance, coach employees, and ensure high-quality patient access and scheduling processes.
Collaborate with leadership to meet revenue cycle goals and maintain compliance with healthcare reimbursement standards.
Piedmont Healthcare is a not-for-profit health system that provides comprehensive medical services across Georgia. With a focus on patient-centered care, the organization operates multiple hospitals and employs a large, dedicated workforce.
Conduct outbound calls to educate seniors on in-home care benefits and schedule visits through empathetic, trust-building conversations.
Analyze call outcomes to identify patterns and drivers of success, providing feedback to refine outreach strategies.
Collaborate with leadership and analytics teams to develop scalable best practices for member engagement.
WellBe Senior Medical is a healthcare organization focused on providing in-home medical care for seniors. They are launching a High-Performance Outreach Analytics & Engagement Lab to reinvent how seniors are engaged and scheduled for visits, with a mission-driven culture emphasizing innovation and patient-centered care.
Conduct outbound and inbound calls to schedule in-home wellness visits for Medicare patients.
Provide information about WellBe's services and address patient questions and objections.
Support patient engagement and coordinate with the in-home care team to ensure seamless care.
WellBe Senior Medical is a physician-led geriatric care team focused on providing concierge-level medical and social support to frail, elderly Medicare Advantage patients in their homes. As a growing organization, we prioritize a compassionate, patient-first culture and value teamwork and independent initiative.
Identify members meeting outreach criteria using internal data and systems.
Conduct telephone and in-person outreach to coordinate appointments and address care barriers.
Connect members with community resources and support Medicaid eligibility and care integration.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. They focus on efficient, objective application review and data privacy compliance.
Handle inbound and outbound calls to schedule no-cost In-Home Health Assessments, engaging members professionally and identifying their needs.
Use active listening, empathy, and strong communication to address concerns, de-escalate difficult interactions, and guide callers to appropriate solutions.
Meet performance metrics, follow call scripts and procedures, and accurately document interactions using contact center software and databases.
This partner company connects members with no-cost In-Home Health Assessments through a remote contact center. The team is target-driven and service-oriented, offering a flexible remote work environment with ongoing training and support.
Manage a defined patient caseload while overseeing the clinical performance and compliance of an assigned team of Care Managers.
Conduct proactive outreach, device data review, care plan updates, and care coordination consistent with team standards.
Lead client-facing engagements, performance reviews, and escalation calls, representing Welby Health with clinical authority.
Welby Health is a San Diego-based healthcare organization that transforms complex condition management through technology-enabled care coordination and data-driven insights. The company partners with physicians and health systems to deliver scalable solutions improving quality of care.