Contact Center Representative - IHA Scheduling Team

Responsibilities:

• Handle inbound and outbound calls to schedule no-cost In-Home Health Assessments, engaging members professionally and identifying their needs.
• Use active listening, empathy, and strong communication to address concerns, de-escalate difficult interactions, and guide callers to appropriate solutions.
• Meet performance metrics, follow call scripts and procedures, and accurately document interactions using contact center software and databases.

Qualifications:

• At least 2 years of call center experience in a target-driven environment; outbound sales or similar experience is a plus.
• Strong verbal and written communication skills, with clear diction and the ability to professionally articulate call scripts.
• Proficiency with Microsoft Office applications and ability to type at least 40 words per minute; 60 words per minute preferred.

What We Offer:

• Fully remote work within the United States with hourly compensation of $15–$17 per hour.
• Paid time off (PTO) and health benefits.
• Training and ongoing learning opportunities to support professional development.