Lead global customer operations strategy, standards, and performance across the US, UK, and India using a follow-the-sun model.
Use data, customer feedback, and operational insights to identify opportunities and drive measurable improvements in service delivery.
Partner with Sales, Marketing, Publishing, and Customer Experience to enhance processes and the end-to-end customer journey.
The company provides education-focused products and services, supporting educators, institutions, and learning communities globally. It is a global organization with a culture centered on collaboration, continuous improvement, diversity, and employee development.
Lead and direct daily operations of the customer support organization, designing interfaces and KPIs for superior service.
Drive continuous process improvement to enhance performance metrics like first contact resolution and resolution time.
Manage and optimize the Amazon Connect CRM system, incorporating AI and automation to scale efficiently.
Oxio is the world's first telecom-as-a-service platform, democratizing telecom for brands and enterprises. They are a rapidly growing startup with a diverse team, offering flexible work and a competitive compensation package.
Design and optimize end-to-end customer journeys across complex support experiences, with an initial emphasis on warranty replacements.
Lead root-cause analysis of recurring operational issues by combining data from support platforms, transactional systems, and logistics.
Define and monitor KPIs, dashboards, and experimentation plans that measure customer effort, operational efficiency, quality, and risk.
Oura is a health technology company that designs and manufactures the Oura Ring, a wearable device for sleep and activity tracking. The company emphasizes employee well-being and innovation in a supportive culture.
Lead the entire CX operation across Agent Success, Customer Care, Programs, and Systems, with over 100 employees and 800 partner agents.
Own the customer experience end-to-end, setting standards and scorecards, and bringing AI into operations for better support.
Manage capacity, cost, and the support engine including training, QA, and technology, while being the customer's voice in R&D.
Headway is building a new mental healthcare system that makes therapy affordable by automating insurance admin work. They are a Series D company with over 75,000 providers and 1 million patients served, backed by top investors, and focused on high-impact culture.
Lead the strategy and operations for Customer Care, including contact center, omnichannel experience, and digital transformation.
Drive operational excellence, leveraging analytics and insights to improve service quality, productivity, and customer experience.
Build and develop a high-performing team, partnering across functions to deliver exceptional patient and customer experiences.
iRhythm is a leading digital healthcare company combining wearable biosensors with cloud analytics to improve cardiac care. They are a growing organization with a culture of innovation, collaboration, and patient focus.
Own Customer Success Operations including CX process instrumentation and CRM hygiene on Hubspot.
Own Partnership Operations including process instrumentation, pipeline reporting, and recurring GTM support.
Maintain key metrics (renewal, retention, upsells, GDR, NDR) and documentation for processes.
Sprinto is an Autonomous Trust Platform that centralizes trust requirements across security frameworks, vendors, and customers. Backed by top-tier investors like Accel, Elevation, and Blume Ventures, we've raised $31.8M and are trusted by over 4,000 organizations across 75 countries.
Lead a large, multi-site intake operation spanning in-house and nearshore teams.
Manage vendor partnerships, including SLAs, KPIs, and performance reviews.
Own intake metrics, systems, and cross-functional collaboration with marketing and legal.
EvenUp uses AI to empower personal injury lawyers and victims to get the justice they deserve. The company is one of the fastest-growing vertical SaaS companies, backed by top VCs, and seeks talented, driven, and collaborative individuals to have a lasting impact.
Own and continuously improve the Customer Success technology infrastructure supporting AI-driven customer journeys, intelligent CTAs, and scalable execution.
Design, standardize, and maintain Customer Success playbooks covering lifecycle motions, expansion opportunities, and risk interventions.
Leverage AI and automation capabilities to simplify processes and scale operations across customer cohorts.
Jobgether is a platform that uses AI-powered matching to connect candidates with job opportunities. They partner with companies to manage applications and ensure fair reviews, focusing on efficiency and objectivity in hiring.
Own daily operational execution, SLA compliance, quality scores, and site performance across partner-managed queues.
Lead vendor huddles, performance reviews, and root cause analysis to drive continuous improvement.
Serve as primary operational point of contact for vendor leadership and align workforce planning with WFM.
Twilio is a cloud communications company that empowers developers to build personalized customer experiences through innovative APIs. With hundreds of thousands of business customers and a remote-first culture, Twilio fosters global inclusion and a collaborative team environment.
Define and execute a global post-sales strategy to accelerate customer value and growth.
Lead large distributed teams across Professional Services, Customer Support, and Success.
Partner with Product and Engineering to turn customer insights into product improvements.
This company is a partner of Jobgether, focusing on enterprise cloud and AI solutions. They are a large, distributed global organization with over 200 employees, fostering a culture of accountability, transparency, and inclusion.
Lead the customer support operation across both app users and enterprise partners, managing KPIs such as CSAT and response times.
Personally own enterprise customer onboarding and support, ensuring smooth license activations and timely issue resolution.
Partner with a Philippines-based managed service team to optimize workflows, maintain SOPs, and drive continuous improvement.
Watch Duty is a mission-driven nonprofit delivering real-time wildfire intelligence to residents, first responders, and critical infrastructure partners. They are a growing organization with a culture focused on public safety and data-driven decision-making.
Lead Billing Support through change management and operational rigor.
Turn billing data into performance stories and recommendations for leadership.
Influence cross-functional partners and build scalable workflows in a fast-paced startup.
Rula is a remote-first mental healthcare company dedicated to making mental health care work for everyone. They are a startup with a culture of inclusion, supporting employees in feeling safe, seen, heard, and valued.
Coordinate CX service delivery and daily operations to ensure alignment with SLA requirements.
Monitor service requests, tickets, and operational metrics to ensure timely response and issue resolution.
Prepare service reports, operational updates, and support internal service review meetings with clients and delivery teams.
Miratech is a global IT services and consulting company that helps visionaries change the world by supporting digital transformation for some of the world's largest enterprises. With nearly 1000 full-time professionals and a culture of Relentless Performance, the company has maintained a 99% project success rate since 1989 and operates across 5 continents in over 25 countries.
Lead, mentor, and coach a team of over 50 direct and indirect reports to foster a high-performance culture.
Oversee daily Patient Service Center operations to ensure efficient, compliant, and high-quality service delivery.
Analyze KPIs, customer feedback, and operational data to drive continuous improvement and enhance patient and provider experiences.
The company provides patient support program services in the healthcare industry. The culture emphasizes operational excellence, compliance, and patient-centered care, with a large team environment.
Build and lead world-class Voice of Customer programs, including NPS, CSAT, and CES, using AI to drive continuous, real-time customer sentiment analysis.
Derive rich insights from quantitative and qualitative data to uncover key drivers, trends, and business impact, and facilitate cross-functional action planning.
Champion a customer-centric culture by acting as a data-driven storyteller and thought leader, evaluating and piloting AI tools for customer intelligence.
Samsara is the pioneer of the Connected Operations™ Cloud, helping organizations harness IoT data to improve safety, efficiency, and sustainability. The company is a publicly traded firm with a global team and a culture focused on customer success, growth, and innovation.
Support daily operations of customer care across all contact channels, ensuring high-quality service and satisfaction.
Oversee and guide a team of supervisors, monitor performance, provide coaching, and implement best practices.
Analyze KPI dashboards, resolve escalated issues, and partner with cross-functional teams to drive continuous improvement.
Golden Pet Brands creates a world where pets live longer, healthier lives from their first meal. They are a pet food company with multiple brands and have donated over $9 million to date, fostering a culture of ownership and collaboration.
Own delivery of the AHT reduction project, planning, running, and reporting on progress against target.
Lead the phone systems rollout as a discrete project, working closely with the AutOps team.
Run the complaints process end to end and lead a small team of direct reports, coaching them to hit targets.
Tem is rebuilding the energy transaction to make it transparent and fair, building the first AI-native infrastructure for buying, selling, and pricing electricity. With a $75 million Series B led by Lightspeed, the company is scaling internationally to bring fair access to low-cost electricity.
Manage a portfolio of customers through scaled engagement programs to drive adoption, retention, and expansion.
Lead onboarding and ongoing success, coaching champions and facilitating training sessions.
Use data and customer health insights to prioritize high-value activities, reduce churn, and identify upsell opportunities.
They are a fast-growing global software organization providing customer success and operational solutions. Their culture emphasizes continuous improvement, ownership, trust, and personal development.
Lead product adoption and technical initiatives for enterprise customers, driving measurable business outcomes.
Build and maintain trusted relationships with senior stakeholders, managing executive reviews and risk mitigation.
Analyze product usage and customer data to identify optimization opportunities supporting renewals and expansion.
Talkdesk pioneers Customer Experience Automation (CXA) using AI to redefine how brands interact with customers. Their global team of innovators is customer-obsessed, fostering an inclusive culture, and recognized as a leader in CCaaS with Forbes Cloud 100 honors.
Design and improve end-to-end member journeys for complex support experiences, focusing on warranty replacements and operational pain points.
Lead root-cause analysis on recurring issues, define KPIs and dashboards, and convert findings into actionable recommendations.
Manage cross-functional improvement initiatives from problem definition to rollout, including stakeholder alignment and documentation.
Oura empowers individuals to improve their health using the Oura Ring and app. It is a fast-growing company that values employee well-being and provides a supportive culture.