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About the Role:
- Reporting to the EVP of Business Operations, this leader sets the strategic direction for Customer Care.
- Responsible for a multi-year roadmap transforming customer experience, process, technology, and AI.
Key Responsibilities:
- Lead the Customer Care contact center strategy, operations, and performance.
- Elevate the customer and patient experience through omnichannel and self-service.
- Drive operational excellence using analytics and continuous improvement.
Qualifications:
- 15+ years of progressive Customer Care or Contact Center leadership experience.
- Proven ability to execute multi-year transformation roadmaps and build high-performing teams.
iRhythm Technologies
iRhythm is a leading digital healthcare company combining wearable biosensors with cloud analytics to improve cardiac care. They are a growing organization with a culture of innovation, collaboration, and patient focus.