Senior Vice President of Customer Experience

Accountabilities:

• Define and execute global customer strategy across Professional Services, Customer Care, Customer Success, and Customer Enablement.
• Lead and evolve unified global delivery model for core CCaaS and AI/agentic solutions.
• Establish repeatable deployment methodologies to improve consistency and time-to-value.

Requirements:

• 15+ years of progressive leadership in Customer Experience within global SaaS environments.
• At least 5 years in a VP or SVP-level senior executive role.
• Demonstrated success leading 200+ employee distributed organizations.

Benefits:

• Compensation: $265,000–$400,000 OTE pay range with equity and bonus eligibility.
• Healthcare including medical, dental, and vision insurance.
• Unlimited PTO, 14 paid holidays, and 401(k) plan.