Define and execute a global post-sales strategy to accelerate customer value and growth.
Lead large distributed teams across Professional Services, Customer Support, and Success.
Partner with Product and Engineering to turn customer insights into product improvements.
This company is a partner of Jobgether, focusing on enterprise cloud and AI solutions. They are a large, distributed global organization with over 200 employees, fostering a culture of accountability, transparency, and inclusion.
Lead the strategy and evolution of Whisk's Customer Operations function, including tiered support, incident management, and automation.
Ensure operational readiness for new products and build trusted partnerships with Samsung and external platform partners.
Drive Voice of Customer insights and data governance to influence product and engineering decisions.
Whisk pioneers the future of everyday care and health by connecting food, health, and home across the Samsung ecosystem. They are a remote-first team of more than 100 people in over 30 countries, united by a commitment to innovation and impact.
Lead a multi-brand post-sales team across Onboarding, Customer Success, and Technical Support, unifying operations and driving transformation.
Architect new organizational structures, processes, and metrics to scale intelligently using AI and automation.
Own retention, expansion, and upsell, aligning cross-functional teams around ideal customer outcomes.
Peek is the operating system powering the experiences industry, helping merchants increase revenues and streamline operations. As a remote-first company with over $7B in bookings and $150M in funding, Peek has been recognized by Forbes and Built In as a top employer with a global team of "Peeksters."
Own and continuously improve the Customer Success technology infrastructure supporting AI-driven customer journeys, intelligent CTAs, and scalable execution.
Design, standardize, and maintain Customer Success playbooks covering lifecycle motions, expansion opportunities, and risk interventions.
Leverage AI and automation capabilities to simplify processes and scale operations across customer cohorts.
Jobgether is a platform that uses AI-powered matching to connect candidates with job opportunities. They partner with companies to manage applications and ensure fair reviews, focusing on efficiency and objectivity in hiring.
Lead the strategy and operations for Customer Care, including contact center, omnichannel experience, and digital transformation.
Drive operational excellence, leveraging analytics and insights to improve service quality, productivity, and customer experience.
Build and develop a high-performing team, partnering across functions to deliver exceptional patient and customer experiences.
iRhythm is a leading digital healthcare company combining wearable biosensors with cloud analytics to improve cardiac care. They are a growing organization with a culture of innovation, collaboration, and patient focus.
Lead and develop a team of Customer Experience Representatives, fostering a culture of empathy and continuous improvement.
Build customer education and self-service resources, including a knowledge base, FAQs, and training materials.
Drive automation and AI initiatives to simplify support workflows and improve customer experience.
Mural Health is a fast-growing clinical technology start-up that makes clinical trials easier for participants. They are expanding their team and offer a remote US role.
Define and execute Roofr's post-sale customer experience strategy, leveraging AI and automation to accelerate time-to-value and improve retention.
Lead customer support, onboarding, and retention teams, building scalable processes and a customer-first culture.
Partner cross-functionally with Product, Engineering, Sales, and Marketing to optimize the end-to-end customer journey.
Roofr provides a CRM platform for roofing contractors, integrating sales tools like aerial measurements and digital proposals with payments and material ordering. They are a successful startup with a strong culture, solid financials, and a growing team.
Lead and direct daily operations of the customer support organization, designing interfaces and KPIs for superior service.
Drive continuous process improvement to enhance performance metrics like first contact resolution and resolution time.
Manage and optimize the Amazon Connect CRM system, incorporating AI and automation to scale efficiently.
Oxio is the world's first telecom-as-a-service platform, democratizing telecom for brands and enterprises. They are a rapidly growing startup with a diverse team, offering flexible work and a competitive compensation package.
Define and execute the strategy for a world-class member experience across all channels, setting the vision and roadmap for customer interactions.
Lead and grow the CX team, including hiring, onboarding, performance management, and scaling support operations with a focus on warmth and efficiency.
Own customer metrics like NPS and CSAT, build listening infrastructure, and partner with product, clinical, and growth teams to drive improvements.
Dutch Vet is a veterinary telemedicine platform that provides virtual vet visits, diagnosis, and medication delivery. The company is backed by prominent investors and led by a team of experienced startup founders and scaling experts, fostering a culture of innovation and pet-first care.
Own and improve the platforms Customer Experience runs on: Zendesk, Vitally, and their integrations.
Configure, automate, integrate, and maintain systems used daily by support and customer success teams.
See work through from scoping to production, including testing, communication, and documentation.
Remote enables businesses to recruit, pay, and manage international teams compliantly. The company has a globally distributed workforce and a culture focused on innovation and automation.
Lead operational transformation for Global Support, driving AI-enabled workflows, analytics, and automation to scale customer operations.
Own support intelligence, escalation governance, and operational readiness, partnering with Product, Engineering, and CX teams.
Build future-state support operating model through telemetry, systems optimization, and cross-functional alignment.
Everbridge empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover from critical events. As a global leader in critical communications, it fosters a culture focused on protecting people and communities during critical moments.
Build and own Moxie's entire customer support organization end-to-end, including AI-powered self-service and a new frontline team.
Design the escalation lattice and own Tier 2 SLA accountability across cross-functional teams.
Set the multi-year vision for a support org that is competitive with peers, focusing on metrics like CSAT, deflection rate, and response time.
Moxie empowers ambitious aesthetic entrepreneurs to build profitable, independent practices without burnout or guesswork. They have grown from an idea to a global, remote-first team now supporting 700+ practices nationwide.
Own the enablement roadmap tied to CX goals and customer outcomes.
Translate CSM feedback and business priorities into scalable enablement strategies.
Use AI and automation to modernize knowledge management and self-serve tools.
Omada Health is a virtual-first healthcare company reversing chronic disease using human-led care, connected devices, and AI. With over two million members served, it's a certified Great Place to Work that values trust, boldness, and collaboration.
Define and execute the global support strategy, overseeing dual-shore US and offshore teams to ensure world-class customer experience and SLA performance.
Drive digital transformation through AI automation, self-service capabilities, and modernized systems to scale support operations.
Foster a culture of technical excellence, talent development, and cross-functional alignment with Product, Engineering, and Revenue teams.
Prove provides phone-centric identity tokenization and passive cryptographic authentication solutions for mobile-first businesses. With over 1,000 enterprise customers and 20 billion annual requests, we foster a fast-paced, collaborative culture of self-starters who thrive on challenging work and teamwork.
Lead a 23-person global support organization, scaling tooling, processes, and performance metrics.
Own core metrics like first reply time, requester wait time, and CSAT, using Zendesk Explore.
Drive AI strategy with Swift CX chatbot to triage and deflect tickets, freeing the team for higher-value work.
Virtuous provides software for nonprofits to inspire generosity and drive donor engagement. The company is built on a culture of radical generosity, humility, and building better, with a talented team committed to delivering best-in-class solutions.
Lead the company's operating system, including execution cadence, scorecard, and cross-functional orchestration.
Own delivery, implementations, and client operations, improving service quality and retention.
Build operational infrastructure and scale the organization through automation-first processes.
Parachute Health is a digital ordering platform for medical equipment and supplies, connecting health systems, health plans, and suppliers. They have connected over 300,000 clinicians and served 15M+ patients, and are at a growth inflection expanding from a single product to a multi-product platform.
Lead and scale the Customer Success organization, defining strategy and operating model across multiple product lines.
Personally manage complex enterprise renewals and expansions, including negotiations and executive-level customer relationships.
Leverage AI and automation to enhance customer insights, forecasting, and team productivity.
This company is a technology organization focused on customer success solutions within the SaaS and field service management space. They offer a collaborative and supportive team environment with opportunities for leadership growth and professional advancement.
Design and lead the support program infrastructure for a rapidly scaling AI healthcare platform.
Manage a team of Customer Support Specialists, overseeing technical troubleshooting and escalation to Engineering.
Drive continuous improvement through data analysis, KPI tracking, and knowledge base development.
Knowtex uses ambient AI scribing to reduce healthcare documentation burden, partnering with the VA to support clinicians. It is scaling rapidly from 7,500 to 80,000 users, with a mission-driven culture focused on veteran care and clinician well-being.
Lead the scaling of BVA operations, translating business priorities into scalable processes and workflows.
Drive operational excellence through performance metrics, quality assurance, and data-driven improvements.
Partner with AI Engineering to automate workflows and improve customer experience.
Prompt Therapy Solutions is a therapy services company that focuses on operational excellence and AI-driven automation. They value a remote/hybrid work environment and offer a supportive culture with potential equity and wellness benefits.
Evaluate AI-generated customer support materials against quality rubrics.
Review documents, spreadsheets, and presentations for accuracy and consistency.
Provide structured feedback to improve AI system performance.
The company is a partner firm specializing in AI system development and evaluation. It operates remotely with a focus on professional expertise and flexible contract work.