$150,000–$180,000/yr
US
Unlimited PTO
- Define and execute the strategy for a world-class member experience across all channels, setting the vision and roadmap for customer interactions.
- Lead and grow the CX team, including hiring, onboarding, performance management, and scaling support operations with a focus on warmth and efficiency.
- Own customer metrics like NPS and CSAT, build listening infrastructure, and partner with product, clinical, and growth teams to drive improvements.