Own and continuously improve the Customer Success technology infrastructure supporting AI-driven customer journeys, intelligent CTAs, and scalable execution.
Design, standardize, and maintain Customer Success playbooks covering lifecycle motions, expansion opportunities, and risk interventions.
Leverage AI and automation capabilities to simplify processes and scale operations across customer cohorts.
Lead and mentor a team of Customer Success Managers, establishing goals and success metrics to improve customer retention and expansion.
Act as a trusted escalation point for key customer relationships and partner with Sales, Product, and Engineering teams.
Design and refine customer success playbooks, workflows, and reporting systems to improve scalability and consistency.
The partner company is an organization focused on helping customers maximize the value of innovative data and technology solutions. It operates as a fully distributed remote team with a collaborative, inclusive culture emphasizing learning, mentorship, and career growth.
Partner with Technical Success leaders to manage business operations cadences and track priorities.
Develop and maintain KPIs, dashboards, and performance reports that translate data into actionable insights.
Identify and implement AI and automation opportunities to improve operational workflows and scalability.
Jobgether is a job platform that uses AI-powered matching to connect candidates with employers. The company fosters an inclusive workplace focused on collaboration, belonging, accountability, and equal opportunity.
Design and run customer lifecycle programs across onboarding, adoption, renewal, and expansion, using AI and agentic workflows to surface risks and expansion signals.
Lead a team and partner with Customer Success leadership to own renewal forecasting, data analysis, and digital CS strategy that drives retention and growth.
Analyze data, identify gaps, and implement process improvements with a builder's mindset, ensuring consistency and measurable impact.
Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams. The company infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions, and serves world leading enterprise organizations including Databricks, SAP, Siemens, and Verizon.
Own the AI-native account intelligence layer, reporting, and forecasting for a multi-brand CS organization.
Drive CS data integrity, tooling, and AI enablement across Rootstock, Kenandy, and Ascent.
Operate cross-functionally with Support, Sales, Product, and Finance to translate customer signals into action.
Rootstock Software provides the leading ERP for product companies, built on the Salesforce cloud platform. The company takes a human-first approach and is committed to customer delight.
Own the relationship with every managed and self-serve Premium account, handling onboarding, escalations, and day-to-day communication for a focused book of a few dozen accounts.
Generate expansion pipeline by spotting renewal risk early, keeping accounts healthy, and creating qualified opportunities for the sales team.
Build an AI-native Customer Success function by supervising and correcting AI agents as they automate operational work, shifting your time toward judgment, relationships, and growth.
Browse AI provides an AI-powered platform for web data extraction, monitoring, processing, and automation, helping entrepreneurs and enterprises scrape, monitor, and automate data extraction from any website without code. They are a remote-first Canadian startup serving over 2,000 customers globally, with a lean team and a culture of automation and AI innovation.
Partner with customers to maximize platform value through AI adoption and measurable business outcomes.
Own a portfolio of enterprise accounts, driving retention, expansion, and executive engagement.
Leverage data and AI insights to proactively manage risks, opportunities, and customer success.
Outreach is the only complete agentic AI platform for revenue teams, founded in 2014. The company serves world-leading enterprises like Databricks, SAP, and Verizon, with a customer-first culture focused on AI-driven value.
Apply deep working knowledge of customer success to guide how Customer Success Operations supports the broader CS organization.
Own definitions, methodology, and standards behind core CS metrics, including NRR, GRR, renewal rate, and usage KPIs.
Support Customer Success tool strategy across systems like Salesforce, Gainsight, Clari, Gong, and Tableau, executing on priorities.
AlphaSense provides AI-driven market intelligence and search to help companies make decisions. With over 2,000 employees and trusted by 6,000+ enterprise customers, they foster a dynamic and fast-paced culture.
Drive operational improvements and reporting for Customer Success metrics like NRR, GRR, and usage KPIs.
Translate complex data into actionable insights for leadership and cross-functional teams.
Manage multiple priorities while ensuring data accuracy and quality assurance.
They are a B2B SaaS company focused on customer success operations. They foster an inclusive and collaborative workplace with a commitment to equal employment opportunity.
Lead an established RevOps and Enablement team to elevate strategy and execution.
Drive AI-first operations across forecasting, reporting, and process optimization.
Partner with executive leadership to own forecasting, revenue tech stack, and cross-functional alignment.
Kustomer is an AI-native conversational CRM platform that unifies customer data for personalized service across every channel. Founded in 2015, it has raised over $230M, is backed by top VCs, and operates as a remote-friendly team across the US and UK.
Drive retention model ownership and operationalization to improve customer health and scalability.
Lead digital and scaled Customer Success motions to shift toward digital-first engagement.
Oversee deployment and optimization of the Customer Success platform (CSP) to streamline operations.
PowerSchool is the global leader in cloud-based K-12 software, powering education for students worldwide. With a mission-driven team, the company fosters a culture of diversity and inclusion, empowering employees to deliver results.
Own the success, retention, and growth of a portfolio of enterprise customers with complex organizational structures.
Build trusted relationships with executive sponsors and serve as a strategic advisor throughout the customer lifecycle.
Leverage AI-powered platforms to monitor customer health, predict churn, and uncover expansion opportunities.
OfficeSpace Software provides the leading AI operating system for the built world, helping teams plan, connect, and perform in the workplace. As a performance-based, PE-backed company, they hire based on merit and have world-class teams in the US, Canada, and Costa Rica in a culture of trust, respect, growth, and impact.
Own operations across the full customer lifecycle: funnel, systems, deals, and post-sale motion.
Run deal desk, forecasting, incentive compensation, and data management with a hands-on approach.
Design and build AI-enabled automations to carry repeatable work and escalate only where judgment is needed.
Spreedly is the world's leading Open Payments Platform, providing infrastructure to connect to any payment gateway through a single API. Founded in 2007, the company has a culture of transparency, collaboration, and self-driven leadership with a diverse team.
Bring working knowledge of customer success and account management into Customer Success Operations.
Build and maintain reporting on core Customer Success metrics, including NRR, GRR, renewal rate, and usage KPIs.
Partner with cross-functional teams on large and complex projects to support program delivery.
AlphaSense provides AI-driven market intelligence and search for the world's most sophisticated companies. With over 2,000 employees globally and headquarters in New York City, the company fosters a culture of innovation and diversity.
Manage a portfolio of 45-55 mid-market accounts, driving adoption, retention, and growth.
Lead strategic success plans, QBRs, and executive briefings that tie product value to business impact.
Run renewals and expansions end-to-end with principled negotiation and accurate forecasting.
CaptivateIQ offers a sales performance management platform for planning, managing, and optimizing sales performance. It's a fast-growing startup backed by Sequoia, ICONIQ, Accel, and Sapphire Ventures, serving companies like Netflix, Figma, and Stripe.
Own the operationalization of strategic customer projects and optimize Customer Success processes for scalability.
Define the strategic framework for core Customer Success metrics and drive executive reporting.
Manage cross-functional stakeholder collaboration and act as senior escalation point for operational issues.
AlphaSense provides AI-driven market intelligence and search for sophisticated companies. Founded in 2011, the company has over 2,000 employees globally and is committed to a diverse and inclusive work environment.
Lead a multi-brand post-sales team across Onboarding, Customer Success, and Technical Support, unifying operations and driving transformation.
Architect new organizational structures, processes, and metrics to scale intelligently using AI and automation.
Own retention, expansion, and upsell, aligning cross-functional teams around ideal customer outcomes.
Peek is the operating system powering the experiences industry, helping merchants increase revenues and streamline operations. As a remote-first company with over $7B in bookings and $150M in funding, Peek has been recognized by Forbes and Built In as a top employer with a global team of "Peeksters."
Own and grow a portfolio of strategic customers, guiding them from go-live through long-term value realization.
Serve as a trusted advisor to executive sponsors, aligning AI-driven solutions to strategic business outcomes.
Drive adoption, engagement, and expansion of the Moveworks AI Assistant across ServiceNow workflows.
ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter, faster, and better. The company fosters an AI-native culture where technology and talent are unstoppable together.
Build and own the operational backbone for sales, marketing, and customer success, including CRM configuration, analytics, and forecasting.
Own revenue technology stack evaluation, consolidation, and management with a focus on cost and utilization.
Serve as the primary connector across sales ops, marketing ops, and revenue ops, driving AI-driven improvements and compensation design.
Alethea is a technology company dedicated to detecting and mitigating online risks, disinformation, and social media manipulation, helping clients navigate complex digital landscapes. Founded in 2019, the company is scaling from $20M in ARR and focuses on building foundational revenue operations.
Own a portfolio of AI clients, providing strategic guidance and hands-on support to ensure adoption and measurable impact.
Drive AI adoption by leading onboarding, enablement, and creating playbooks that accelerate use across firm types.
Partner with Product, Marketing, and cross-functional teams to translate customer feedback into roadmap inputs and success stories.
Litify delivers an all-in-one legal operating solution that empowers law firms and legal departments to achieve consistent success. Backed by Bessemer Venture Partners, they are recognized as one of Inc. 5000 and Deloitte Technology Fast 500’s fastest-growing private companies in America.