Own and continuously improve the Customer Success technology infrastructure supporting AI-driven customer journeys, intelligent CTAs, and scalable execution.
Design, standardize, and maintain Customer Success playbooks covering lifecycle motions, expansion opportunities, and risk interventions.
Leverage AI and automation capabilities to simplify processes and scale operations across customer cohorts.
Jobgether is a platform that uses AI-powered matching to connect candidates with job opportunities. They partner with companies to manage applications and ensure fair reviews, focusing on efficiency and objectivity in hiring.
Bring working knowledge of customer success and account management into Customer Success Operations.
Build and maintain reporting on core Customer Success metrics, including NRR, GRR, renewal rate, and usage KPIs.
Partner with cross-functional teams on large and complex projects to support program delivery.
AlphaSense provides AI-driven market intelligence and search for the world's most sophisticated companies. With over 2,000 employees globally and headquarters in New York City, the company fosters a culture of innovation and diversity.
Build and own the operational backbone for sales, marketing, and customer success, including CRM configuration, analytics, and forecasting.
Own revenue technology stack evaluation, consolidation, and management with a focus on cost and utilization.
Serve as the primary connector across sales ops, marketing ops, and revenue ops, driving AI-driven improvements and compensation design.
Alethea is a technology company dedicated to detecting and mitigating online risks, disinformation, and social media manipulation, helping clients navigate complex digital landscapes. Founded in 2019, the company is scaling from $20M in ARR and focuses on building foundational revenue operations.
Drive retention model ownership and operationalization to improve customer health and scalability.
Lead digital and scaled Customer Success motions to shift toward digital-first engagement.
Oversee deployment and optimization of the Customer Success platform (CSP) to streamline operations.
PowerSchool is the global leader in cloud-based K-12 software, powering education for students worldwide. With a mission-driven team, the company fosters a culture of diversity and inclusion, empowering employees to deliver results.
Design and run customer lifecycle programs across onboarding, adoption, renewal, and expansion, using AI and agentic workflows to surface risks and expansion signals.
Lead a team and partner with Customer Success leadership to own renewal forecasting, data analysis, and digital CS strategy that drives retention and growth.
Analyze data, identify gaps, and implement process improvements with a builder's mindset, ensuring consistency and measurable impact.
Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams. The company infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions, and serves world leading enterprise organizations including Databricks, SAP, Siemens, and Verizon.
Lead an established RevOps and Enablement team to elevate strategy and execution.
Drive AI-first operations across forecasting, reporting, and process optimization.
Partner with executive leadership to own forecasting, revenue tech stack, and cross-functional alignment.
Kustomer is an AI-native conversational CRM platform that unifies customer data for personalized service across every channel. Founded in 2015, it has raised over $230M, is backed by top VCs, and operates as a remote-friendly team across the US and UK.
Own the relationship with every managed and self-serve Premium account, handling onboarding, escalations, and day-to-day communication for a focused book of a few dozen accounts.
Generate expansion pipeline by spotting renewal risk early, keeping accounts healthy, and creating qualified opportunities for the sales team.
Build an AI-native Customer Success function by supervising and correcting AI agents as they automate operational work, shifting your time toward judgment, relationships, and growth.
Browse AI provides an AI-powered platform for web data extraction, monitoring, processing, and automation, helping entrepreneurs and enterprises scrape, monitor, and automate data extraction from any website without code. They are a remote-first Canadian startup serving over 2,000 customers globally, with a lean team and a culture of automation and AI innovation.
Own operations across the full customer lifecycle: funnel, systems, deals, and post-sale motion.
Run deal desk, forecasting, incentive compensation, and data management with a hands-on approach.
Design and build AI-enabled automations to carry repeatable work and escalate only where judgment is needed.
Spreedly is the world's leading Open Payments Platform, providing infrastructure to connect to any payment gateway through a single API. Founded in 2007, the company has a culture of transparency, collaboration, and self-driven leadership with a diverse team.
Own the operationalization of strategic customer projects and optimize Customer Success processes for scalability.
Define the strategic framework for core Customer Success metrics and drive executive reporting.
Manage cross-functional stakeholder collaboration and act as senior escalation point for operational issues.
AlphaSense provides AI-driven market intelligence and search for sophisticated companies. Founded in 2011, the company has over 2,000 employees globally and is committed to a diverse and inclusive work environment.
Partner with customers to maximize platform value through AI adoption and measurable business outcomes.
Own a portfolio of enterprise accounts, driving retention, expansion, and executive engagement.
Leverage data and AI insights to proactively manage risks, opportunities, and customer success.
Outreach is the only complete agentic AI platform for revenue teams, founded in 2014. The company serves world-leading enterprises like Databricks, SAP, and Verizon, with a customer-first culture focused on AI-driven value.
Define and lead the Revenue Operations AI agenda, identifying high-value use cases and building business cases.
Drive sales productivity improvements by analyzing workflows and embedding AI into daily processes.
Lead AI experimentation, measure impact, and scale successful use cases across the organization.
Convera is a global leader in commercial payments, providing tech-led solutions to move money for over 26,000 customers. As a global company with employees in over 20 countries, we value diversity and foster an inclusive culture.
Own Customer Analytics and drive the analytics, engagement, and AI integration strategy for Customer Success and Customer Support.
Strategize across the customer lifecycle and work directly with the SVP of CS on the customer engagement model and org structure.
Build and ship AI-powered tools like churn risk scoring and automated retention playbooks that change how CSMs and Support operate.
Owner is an AI-native system that helps local business owners succeed, starting with restaurants. The company is remote-first, global, with a team of low hundreds and top talent from companies like Shopify and DoorDash.
Own end-to-end project management for major division initiatives from planning through execution.
Analyze CRM and operational data to identify trends, performance gaps, and build solutions.
Drive cross-functional coordination across all five Success functions and ensure initiatives reach completion.
OpenEd is opening the world to every learner, serving over 100,000 students and growing rapidly. They have a culture-driven environment with an eNPS in the top 0.1% of tech companies.
Apply deep working knowledge of customer success to guide how Customer Success Operations supports the broader CS organization.
Own definitions, methodology, and standards behind core CS metrics, including NRR, GRR, renewal rate, and usage KPIs.
Support Customer Success tool strategy across systems like Salesforce, Gainsight, Clari, Gong, and Tableau, executing on priorities.
AlphaSense provides AI-driven market intelligence and search to help companies make decisions. With over 2,000 employees and trusted by 6,000+ enterprise customers, they foster a dynamic and fast-paced culture.
Acts as embedded RevOps partner to Support leadership, owning forecasting, financial models, and quarterly planning.
Builds frameworks connecting Support activity to revenue outcomes like retention and lifetime value.
Owns KPI frameworks, cost models, and analytics for Support performance across tiers and channels.
HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence. With over 2000 team members across 15+ countries, they operate in a global, remote-first environment rooted in creativity and collaboration.
Lead and develop a high-performing Customer Success team, creating a culture of accountability and continuous improvement.
Own the Customer Success operating model, customer lifecycle, and engagement framework to ensure customers realise measurable value.
Champion the Voice of the Customer, ensuring customer insight informs product development, service improvements, and business strategy.
Aveni is redefining how financial institutions use AI, building production-ready agentic systems that replace fragmented processes with intelligent, end-to-end workflows. The company has been recognised as Fintech of the Year for two consecutive years, is backed by leading investors, and is scaling quickly with a remote-first, inclusive culture.
Build and manage a scalable HubSpot CRM and revenue infrastructure to support growth from $10M to $50M+ ARR.
Serve as the operational bridge across GTM teams, creating clear processes, dashboards, and insights.
Drive adoption of AI-powered tools and automation to improve revenue team performance and data integrity.
ChiroHD is a cloud-based practice management platform built specifically for chiropractors, offering scheduling, EHR, billing, and patient communication. It is a ~$10M ARR SaaS company backed by Mainsail Partners, with a customer-obsessed culture and a focus on scaling.
Own the communications platform stack end to end, including Customer.io, Front, Dialpad, and production AI agents.
Work across Salesforce, SQL, n8n automation, and APIs to integrate and optimize business operations.
Drive quality and rollout for customer-facing communications, ensuring AI systems are production-ready.
Pathpoint builds and runs production systems for quoting, binding, and servicing E&S insurance for over 25,000 agencies nationwide. They are an early-stage, remote-first company with a culture focused on ownership, accountability, and solving hard problems.
Own and optimize the GTM tech stack, forecasting reporting, and deal desk process design as the first Revenue Operations Lead.
Partner with sales, supply, legal, and finance to build systems, dashboards, and compensation planning from scratch.
Drive AI-driven efficiency and serve as cross-functional glue to unblock friction points in a high-growth environment.
Andromeda Cluster is a $1.5B company providing early-stage startups access to scaled AI infrastructure. The company is expanding to build the liquidity layer for global AI compute, and seeks the brightest in AI infrastructure and engineering.